HBO Max not supported

[Stelantes]

Hello, 

I just set up a Google Chromecast with Google TV, but when I try to install the HBO Max App, it says that the Chromecast does not support the app and it requires of version of Android 5.0 and up. 

The last updated version appears to be on July, 8, 2022: Kernel version: 4.9.269

Anyone know how I may fix it? 

Thanks

[JillG]

Hi @Stelantes 

See this older post that may help. Looks like another user had a similar issue.

Can’t install HBO Max - Google Nest Community  

[Stelantes]

Yes. I've checked that thread but it is not working.   To that user it was about the VPN. I've tried multiple networks but i get the same message: "Your device isn't compatible with this version". 

Casting from the HBO Mobile App is working, but wanted to connect my account directly into Google TV. 

I've also checked the troubleshoot page from HBO, still the same. 

I also tried factory reset and I still get the same error. 

[JillG]

What region are you located and what language settings to you have?  Have you tried rebooting your router and Chromecast?

[Jeran]

Thank you for helping out on this thread, JillG!

Hey there Stelantes,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Muddi]

Hey Stelantes,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hi Stelantes,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi