Hulu and Netflix won’t load

[Zalewski14]

Certain apps like Hulu and Netflix won’t load. I’ve updated everything, I have factory reset my device, I’ve cleared the app data multiple times. Why still won’t it work?

[JenniferV]

Hi Zalewski14,

Thanks for reaching out and for being a step ahead of us. 

To confirm, what type of Chromecast device do you have? Is this only happening when using the Hulu and Netflix app or across all apps? When did the issue start? Please reinstall the affected apps and reboot your Chromecast. Plugging in your Chromecast into a different HDMI port on your TV and rebooting the Wi-Fi router might also help.

Keep me posted.

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did those steps help?

Thanks,

Jennifer

[Azarco]

Hello Zalewski14,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best,

Alex