Laptop will not cast to chromecast but everything else will

[Johner10]

Hello,

Only my laptop CAN'T cast to my Chromecast.  My phone and other people's laptops can.  I also went to someone else's house and connected to their Wifi, and everything but my laptop can cast.

I have tried downloading Google Canary, but it could not cast either.  I have made sure I am on the same wifi network as my chromecast.  I have also turned off my firewall and antivirus software, but nothing works.

Does anyone know of any solutions?

[Jeran]

Hey there Johner10,

I apologize for the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?
• What OS is your laptop running?
• Are you using any kind of VPN or proxy?
• Are you connecting to the same network band as the Chromecast? (either 2.4GHz or 5GHz)

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Johner10]

Hello

Thank you for your response

the issue started happening several months ago

I am running Windows 10

I am not using a VPN or Proxy

I am connected to the same network 

[Jeran]

Hey there Johner10,

No problem at all! In this case, Windows 10 has privacy settings that must be set in order to communicate with Chromecast devices. Here are the steps to get that set up:

If you are using a Wi-Fi connection:

1. Navigate to Start.
2. In the Start menu, click on Settings.
3. Click Network and Internet.
4. Under the section labeled Change your network settings, select Sharing Options.
5. From the network profiles listed, select Private.
6. Enable the option Turn on Network Discovery.
7. At the bottom of the screen, click Save located.
8. Repeat steps 5, 6, and 7, but this time, from the network profiles listed, select Guest or Public.

If you are using an Ethernet connection:

1. Go to Start, then select Settings Network & Internet Ethernet.
2. Click the network the customer wants to change.
3. Click Make this PC discoverable.

Let me know if this helps out, I look forward to your response.

Best regards,

Jeran

[Johner10]

Hey Jeran,

Thanks for your help! Unfortunately I do not see a section labeled Change your network settings

[Jeran · Accepted solution]

Hiya Johner10,

No problem! If you're using Wi-Fi, try this instead:

1. Navigate to Start.
2. In the Start menu, click on Settings.
3. Click Network and Internet.
4. Click on Wi-Fi.
5. On the right side, under Related settings, select Change advanced sharing options.
6. Under the Private tab, go ahead and Turn on network discovery.
7. Finally, Save Changes.

Let me know if that works out instead, I look forward to hearing from you.

Best regards,

Jeran

[Johner10]

That worked! Thanks a lot for your help!

[Jeran]

Hey there Johner10,

Awesome, I'm glad to hear that! In that case, did you have any other questions or concerns I can address?

Best regards,

Jeran

[Azarco]

Hello Johner10,

Thanks for the assistance, Jeran!

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Alex

[Chathan]

Hi there, 

  In my google HOME, I can cast my screen. But in my Laptop, the device is not even showing. Both my laptop and chromecast are in same wifi. I followed the steps provided and also my network sharing is turned ON.

Best Regards,

Davis D

[Jeran]

Hey there Chathan,

No problem at all, if you already turned on network discovery in your Windows settings. I would encourage you to check out this article and follow the steps provided in order.

Let us know how it goes!

Thank you,
Jeran
 

[JenniferV]

Hi there,

It's us again. Have you tried the steps listed on the support article shared by Jeran? If yes, how was it?

Thanks for the help here, Jeran and Alex!

Regards,

Jennifer

[Chathan]

Hi Jennifer V

Followed the steps provided in the article and somewhat I did something and now  it's connected to my computer and problem is resolved.

Thank you all for the help and support.

Best Regards

Chathan

[Azarco]

Hey Chathan,

Thanks for updating us. It's great to hear that the steps in the article work. Should you still need our help, don't hesitate to reply on this thread.

Best,

Alex

[Jeran]

Hey Johner10,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran