My Xfinity Streaming App does not cast to my Chromecast connected TV.

[ksb1]

I am unable to install the Xfinity Streaming App on my TV with the Google Chomecast connected.  Xfinity instructions are to cast for another connected device to my Chromecast connected TV.

Xfinity could not provide a solution and asked that I contact Google Chromecast for a solution.

When trying to cast from my Xfinity Streaming App on any of my connected devices, it does not list the Chromecast connected TV to cast to.  I checked that my Chromecast was connected to the same WiFi for my other connected devices that allow the use of my Xfinity Streaming App.  I also unplugged both the TV and Chromecast devices for over 1 minute before reconnecting them, with no difference.

I tried connecting using my AnyDesk app and was able to view my phone screen on the TV, but when I tried to load a TV program from my phone using the XFinity Streaming App, it did not permit my show to be viewed using the Xfinity Streaming App installed on my phone.

[Jeran]

Hey there ksb1,

I'm sorry to hear that the Xfinity streaming app and the Chromecast are not playing nicely. I can imagine this issue has been quite the headache for you, so I'd be happy to help out. Let me just ask you a few questions:

• When did this issue start happening?
• Have you tried clearing the cached app data from the Xfinity Streaming App?
• Are you able to see the Chromecast from other apps, such as YouTube?
• Are you able to test the Xfinity Streaming App from another device, such as a different phone or tablet?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there ksb1,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey ksb1,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran