Netflix don't work on chromecast

[Bambusta]

Hello, I just bought a Chromecast 4, installed it, went through the whole process, I want to turn on Netflix, I only enter the netflix main menu, when I start any movie or series, I get an error TVq-000. And I can't watch any movies

[MaritimeWizord]

I am also having this issue since the OS12 update. I have to restart the device to be able to watch Netflix. It works after a restart but everytime I turn my tv on, I need to restart chromecast. Wondering if its perhaps a bug in the new OS?

[Jeran]

Hey there Bambusta,

I'm sorry to hear that Netflix is having some issues on your Chromecast with Google TV. I'd be happy to help out where I can! Here is the Netflix article for the tvq-000 error, as this is a Netflix specific error. Go ahead and try the troubleshooting listed in the article, and see if it helps. In the meantime, see if casting Netflix from another device, such as a phone or tablet, works for you. Netflix may need to update their app for the newest Android 12 update.

I hope that helps, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Bambusta]

so yes
i tried everything recommended in this article and netflix doesn't work anyway. I turned on netflix on my phone, tablet and computer and everything is fine, but I think sometimes my subscription will not be a problem? 2 years ago, when I bought a subscription, there were options how many devices can it support and my subscription could only support the phone or tablet / computer, not a TV set, maybe it's a problem that I will try to turn it on on the TV?

[Jeran]

Hey there Bambusta,

In this case, I would clear out Netflix's cached app data and try it again. If the problem persists, go ahead and uninstall and reinstall the application. Finally, with it being a Netflix specific error, I would reach out to Netflix Support to see if they are aware of any issues with the app on the new Chromecast update.

I look forward to hearing from you, and let me know if you had any more questions.

Best regards,

Jeran 

[Jeran]

Hey there Bambusta,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Bambusta,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran