New Chromecast HD has low power message even when plugged into AC (into the wall)

[dan10583]

Subject says it all.

[Byteguy]

It sounds like you may have a defective unit.

Try the standard stuff (you may have already done this).  It's a regular USB-C cable and power-block.  If you have them, try different cables and blocks.  It may be that the cable is bad.

And, of course, never plug into the USB port on the TV.  Most TVs just don't push enough power through those ports because they are designed for data-sticks and not tiny computers.

If you just got the unit, you should be able to return it to the store.

Otherwise, here is warranty information:

https://support.google.com/product-documentation/troubleshooter/3070579

[Jeran]

Thank you for helping out on this thread, Byteguy!

Hey there dan10583,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Azarco]

Hello there,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Thanks,
Alex

[Azarco]

Hi dan10583,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex