No Audio with Chromecast with Google TV

[RiderRomee]

Hi, I have installed Chromecast with Google TV on my old TV, Panasonic TH-L32B6S but there is no audio output. There is visual and I am able to install Netflix and play the shows but there is no audio at all. The audio for the local TV channels works fine though. Does anyone have this experience?

[JenniferV]

Hi RiderRomee,

Thanks for reaching out. Let's check on this further.

Quick questions: Is this only happening when watching videos from Netflix or across all Chromecast-enabled apps? Is the TV connected to an external receiver, soundbar, or speakers? 

Give these steps a try:

1. Check if the Chromecast is connected to the power outlet and if the TV is on the right input.
2. Please make sure that the TV, sound bar, and/or receiver is not muted. 
3. Confirm that the device you use with Chromecast is not muted. If you're using a mobile device, press the volume buttons on the device while you're in the Google Home app. For Chromecast with Google TV: If you are casting the content, you can use your Chromecast Voice Remote to check if Chromecast is muted.
4. If you are using the Chromecast with a TV and a separate AVR, sound bar, or external speakers, the audio should come out of the TV unless you have an output path from the TV to the AVR, sound bar, or external speakers (Example: a digital optical out cable or HDMI Audio Return Channel (ARC) enabled). In this scenario, if the audio comes out of the TV but not the AVR, then the issue is with the TV or AVR connection and not with Chromecast.
5. Use a different HDMI device on the same HDMI input and check if audio works.
6. Use a different HDMI input.
7. Reboot your Chromecast.
8. Unplug the TV and plug it back in after 1 minute.
9. Check if the no audio issue occurs from all apps or only when casting certain websites.
10. Plug the Chromecast into a different TV screen, if possible.
11. Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[RiderRomee]

Hi Jennifer, thanks for sharing. I have tried the steps and contacted Google support as well, but it's not working. I have determined that my TV is too old and will be changing it.

[Jeran]

Hey there RiderRomee,

I'm sorry to hear we weren't able to resolve this issue, I hope the new TV works out for you. In the meantime, did you have any more questions that you wanted to ask us, or should we go ahead and lock up this thread?

I look forward to your response!

Best regards,

Jeran

[RiderRomee]

Hi Jeran, I've no other question. We can wrap this up. Thank you! 😊 

[JenniferV]

Hi RiderRomee,

Got it and you're welcome! I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Have a good one!

Thanks for the help, Jeran.

Best,

Jennifer