No HDR10 on A12

[RRamos]

On a chromecast with google tv, with the update to a12 I don't have hdr10, dolby vision works fine but hdr10 doesn't work in any application.

Any advice?

[Jeran]

Hey there RRamos,

I apologize about the late response on this, thank you for being patient! Were you able to fix that HDR10 issue? If not, I'd be happy to help you look into this, let me just ask you some questions about what's happening:

• Is your Chromecast's firmware up-to-date?
• What model of TV are you using?
• Are you using a soundbar? If so, what model of soundbar are you using?
• What troubleshooting steps have you already tried?

It's a possibility that the HDR setting on your TV might have been changed, so I would double-check your TV's picture settings to see if HDR is enabled. I would also check to see if the Chromecast is plugged into the best HDMI slot. 

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there RRamos,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey bouquets,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran