No audio with Logitech Brio 4k Stream Webcam and Chromecast w/ GoogleTV 4k

[fdwagner]

Hi, 

I try to use Google Meet on the Chromecast with Google TV 4k with a connected webcam but I don't receive the audio from any participant. 

I have the following devices and apps:

• Google Chromecast with Google TV 4k
• Meet installed
• USB-C dockingstation Dockteck DD00025 (6-in-1)
• Logitech Brio 4k Stream Webcam
• Samsung The Frame 2019

Here is what I have done:

• Connected the Google Chromecast via HDMI to the TV (HDMI ARC)
• Connected the Google Chromecast with the Deckteck USB-C dockingstation
• Connected the dockingstation via power delivery to a 90W power pack

This is the issue/what happens:

• Google Meet recognizes the webcam and shows the video on the TV
• I start a Meet call and see the participant but cannot hear them 
• The participant can hear me through the built-in microphone of the webcam
• The participant is unmuted

Does anyone have an idea how to receive the audio from the participant on the TV speakers?

MANY THANKS!

[JenniferV]

Hello fdwagner,

Thanks for reaching out. To confirm, is the Google Meet installed in your Chromecast with Google TV or you cast it from your phone to the TV? Could you please try to disconnect your Logitech Brio webcam and cast your Google Meet to the TV, then check if the same issue will persist? For your reference, check out this support website article.

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did you manage to get your device working?

Best,

Jennifer

[JenniferV]

Hi fdwagner,

I haven’t heard from you in a while so I'll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[fdwagner · Accepted solution]

Hi,

I could resolve the issue yesterday by uninstalling and re-installing Google Meet. With this, I could hear all participants in the call.

Many thanks for your support.

[JenniferV]

Hello fdwagner,

That's awesome! Glad to hear that this has been sorted out and thanks for updating this Community thread with your resolution. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer

[fdwagner]

Hi Jennifer,

I only have an observation:

I use the same Logitech Brio 4k Stream Webcam as for MS Teams. During Teams calls, a great video is delivered but not so much during Meet calls. The picture appears blurry.

Does the Chromecast with Google TV work with 4k video streaming?

Best

Fabian

[JenniferV]

Hey there,

The Chromecast with Google TV (4K) supports resolutions up to 4K Ultra HD and high dynamic range (HDR) for superior picture quality, in up to 60 fps. However, please take note that to enjoy 4K Ultra HD and HDR pictures, you need to directly plug in the device to a 4K TV, you're casting a 4K content, and a high-speed internet connection. If 4K is unavailable, your content will still be optimized for your TV’s maximum resolution.

Thanks,

Jennifer

[fdwagner]

Hi Jennifer,

I am clear in the Specs of the Chromecast but I am rather refering to the video quality in Meet while using the Chromecast w/ TV 4k model. 

When I have a video call with the computer and the webcam, the quality is great. If I use the Chromecast and the webcam, the quality is poor. I found this observation also in other chat groups.

Can you comment on this, please?

Can the Chromecast handle high resolution video calls?

Best regards

Fabian

[JenniferV]

Hello fdwagner,

I'm sorry for the late response. If one is available, you can try to use a different camera. However, to give you a heads up, since the setup that you're trying to do isn't officially supported with Chromecast with Google TV (4K), this may or may not work and the performance may still vary. 

I'd suggest you send feedback about this via Google TV as we're always looking for ways to improve our products and their features. 

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to check if you still have questions and concerns. Feel free to let me know if you do.

Best,

Jennifer

[JenniferV]

Hey fdwagner,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[fdwagner]

Hi Jennifer, thanks, please close the thread. Kind regards, Fabian

[JenniferV]

Hello fdwagner,

Got it. I'll go ahead and lock this thread now. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Jennifer