No chromecast icon in netflix videoplayer using chrome on OSX

[mbchler]

Hi,

Opening the Netflix video player on a recent Chrome browser with MacBook Pro  OSX does not show the Chromecast icon. No icon no Chromecast. Is this the end of game? 

Of course one could also stream the tab, but I thought this is just an 'emergency' mode with quality drawbacks, or is this the preferred way to cast Netflix?

Thanks for enlightenment.

Regards

Martin

[JenniferV · Accepted solution]

Hi mbchler,

Thanks for reaching out. I tried it on my end and the cast icon will show up after reloading the page. Could you try to play your preferred video and while it's playing, please reload the page?

Let me know how it goes.

Thanks,

Jennifer

[mbchler]

Hi Jennifer,

Indeed, your workaround brings back the Chromecast Icon to the Netflix player. What a great finding! Though, one would expect it to be there right from the beginning, isn't it? What do you think, is this an OS, Chrome or Netflix player bug? We should file one.

Regards

Martin

[JenniferV]

Hello mbchler,

Great to hear that! We can't tell if this is a bug with the OS, the Chrome browser, or Netflix. However, if the issue is isolated when casting from Netflix via Chrome browser, please reach out to Netflix for additional help.

Thanks,

Jennifer

[JenniferV]

Hey there mbchler,

It's me again. I wanted to check if you still need help or if you have other questions and concerns. Feel free to let me know if you do.

Regards,

Jennifer

[mbchler]

Hi Jennifer, I am fine now, thank you. Still this behavior id odd and may push away more convenience oriented users from the chromecast product. That‘s why I would suggest to track down the cause for it and not leave it to the affected user.
Regards

Martin

[JenniferV]

Hello mbchler,

Got it and you're welcome! I'd suggest you send feedback about this using the Google Home app. Here's how.

Also, since you don't have any more questions and concerns, I'll go ahead and lock this thread after 24 hours. If you have any new issues, updates or just a discussion topic in the future, feel free to start a new thread in the Community.

Best,

Jennifer