Problem with my Google TV with Chromecast

[Veikka]

Hi,

I've bought my Google TV with chromecast few months ago and at the same time I bought NEW Router to my apartment.

I've made basics for getting started and then started watching movies, sports etc.
The problems started immediately when watching first movie... 
My router gives 100MB/s download and it works fine with my PC, laptop and for my phone but Google TV is not working at all...

I've tried restore and boot both router and Google TV also, but unsuccessfully.. Problem still going on...

So what I need to do that I can watch movies from start to end from one seat? I'm so disappointed to my Google TV with chromecast.

Help me out, PLEASE. 😑

BR,
Veikka

[Veikka]

+

With my computer, laptop or phone I haven't seen any disconnections as well as Google TV..

[JenniferV]

Hello Veikka,

Thanks for reaching out. Let's sort this out.

A few questions: what's the LED light status on your Chromecast? Are you getting any messages when watching a video content? Is this happening across all apps or only in one app? Please try to plug in the Chromecast into a different HDMI port on your TV. Rebooting your Wi-Fi router and resetting your Chromecast with Google TV might also help.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — did those steps help?

Regards,

Jennifer

[Veikka]

I have reset my chromecast and router few times before but that not helped.

So can you give me another guide that would help for this problem...

My problem is that when I'm watching something chromecast works well about 15 minutes and then pops up notification "Wi-Fi disconnected" then video stop and stays disconnected about 1 minute and after that it will connect automatically to my Wi-Fi again?

The problem is that video stops what I'm watching and needs restart often. That is so embarassing..,

[JenniferV]

Hey Veikka,

Thanks for getting back to us. Could you confirm if you have tried to plug in the Chromecast into a different HDMI port on your TV? You may also try to plug it in on a different TV screen if possible and attempt to connect it to a different Wi-Fi network or hotspot so we can isolate the issue.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[JenniferV]

Hello Veikka,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer

[Veikka]

Hi Jennifer,

I tried different HDMI port, no help.

I need to try different Wi-Fi next...

[JenniferV]

Hey there,

Got it — thanks sounds like a plan! I'll wait for your updates.

Best,

Jennifer

[JenniferV]

Hi Veikka,

I want to make sure you're all good — were you able to try on a different network? If yes, how was it?

Thanks,

Jennifer

[JenniferV]

Hello there,

I haven't heard from you in a while so I’ll  be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer