Remote control

[altashi]

Troubleshooting with the remote control is not working

[altashi]

Halooo 

[JenniferV]

Hello altashi,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. Let's sort this out.

A few questions: what's the LED status on your Voice Remote? Are the buttons not working? When did the issue start?

Give these steps a try:

1. Test the Voice Remote with new or good batteries. Replace all batteries at the same time. Don’t mix old and new batteries. Don’t use lithium-ion or any other batteries with rated voltage above 1.5 V.
2. Reinstall the batteries after 5 minutes.
3. Factory reset the Chromecast device and the Voice Remote. 

Let me know how it goes.

Thanks,

Jennifer

[Jhonleanmel]

Hey folks, 

JenniferV, appreciate your helpful response. 
altashi, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[JenniferV]

Hi altashi,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand, Mel.

Regards,

Jennifer