If you want a call with Google support, you'll need to contact them directly by clicking here,
In the meantime, if you're happy the batteries are good (try them in a different device to test), try these steps:
- Remove the batteries from the remote.
- Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
- Select your remote and choose to Forget it.
- Choose Pair remote accessory to start a new pairing.
- Hold the home button on the remote down and re-insert batteries while holding the button down.
- The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.
In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.
