Setup Chromecast with Google TV (HD) - stuck at pairing

[Tee_J]

Hi,

I just got my ordered Chromecast with Google TV and trying to set it up on my Sony Bravia TV model KDL-26EX553.

The dongle is connected to the HDMI 1 port to the rear of the TV and it is plugged to power using the provided cable and power adapter.

I am stuck at the 'Start pairing' screen. No matter how long I hold the 'Back' and 'Home' buttons on the remote, absolutely nothing happens - not on the TV (which just keeps looping through the buttons to press and the 3 second countdown), and not on the remote. The light on the dongle itself simply continues to pulse the white light.

I have reset the Chromecast dongle and confirmed the TV is connected to the same WiFi network as the my phone and tablet - both of which I have also tried to use to set up but on selecting option 1 (Chromecast/Google TV) on the list of products to setup, and clicking 'Next' I am simply returned back to the list.

I tried the Google TV app and clicked on the remote icon at the bottom of the screen which brought up a popup stating 'Select a device... Scanning ' and just sat there.

Location and Bluetooth are both enabled.

Is it a case of a faulty unit or am I missing something?

Thanks for your expert inputs, feedback and guidance.

Much obliged.

[JenniferV]

Hello Tee_J,

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast with Google TV (HD). Let's sort this out.

How far is it from the Wi-Fi router? Try the steps below:

1. Please make sure Chromecast is within 15 to 20 feet of the setup device and the Wi-Fi router.
2. Reboot your Wi-Fi router.
3. Plug in the device on a different HDMI port on your TV.
4. If you have another TV, try to plug in your Chromecast and set it up.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Did those steps help?

Regards,

Jennifer

[Tee_J]

Hi Jennifer,

Thank you for your reply...and apologies for the delay in responding

As it turned out, the issue was that the remote control needed to be reset! I didn't find that mentioned anywhere on here when I searched prior to creating the post, as something to do. So, once I reset the remote control, the pairing went ahead very quickly and I'm now up and running! Sweet!

Thank you once again for taking the time. Much appreciated.

[JenniferV]

Hey Tee_J,

Woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community! Feel free to let me know if you still have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer