Static audio buzz with Chromecast TV and Apple TV+ progrmas

[ToV1000]

I've just had Chromecast TV a few weeks and some Apple TV+ shows produce horrible static type audio buzz on right channel when using bt headphones (Bose QC 35 with bt adapter on Philips TV /optical output). Any idea what causes this? Other streaming services like HBO Max and Netflix function ok.

[Jeran]

Hey there ToV1000,

I apologize about the late response on your thread, thank you for being patient! Were you able to fix that audio buzz? If not, I'd be happy to help out, as I can imagine that makes your content hard to watch. Now, does this issue only occur in the Apple TV app? If so, you may need to go into the Apple TV sound settings and change them around to see if that helps, or even go into the advanced sound settings on Google TV and enabled and disable different settings to see if the problem persists. If that still doesn't help, disconnect the headphones and reconnect them.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi there,

It's us again. We want to make sure you're all good — how did the steps go?

Thanks for the help, Jeran.

Regards,

Jennifer

[JenniferV]

Hello ToV1000,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer