URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

[brian12392]

when using voice command " Hey google, play CBS News" with a Google assistant speaker, I can instantly watch Live CBS News Video on my chromecast ultra connected TV , but now it has STOPPED WORKING, Instead, only Youtube version of the CBS News is played on TV with chromecast ultra plugged in,    how to fix this issue so that only Live CBS News video is played on Chromecast Ultra connected TV after using voice command" Hey google, play CBS News" with google assistant speaker? 

We have tried to fix this issue for 2 months,  NOTHING WORKED!!!!!

FACTORY RESET DONE ON CHROMECAST AND ON GOOGLE ASSISTANT SPEAKER, NOTHING WORKED, ROUTER POWER CYCLED, NOTHING WORKED,  WHAT IS THE SOLUTION??????  

DON'T CLOSE THIS THREAD, KEEP IT OPEN TILL IT IS FIXED!!!! 

[brian12392]

Hello Muddi, ( community specialist),  I am sorry for delayed response to your message, I have just filled out the form you asked me to fill out, please check it out, we must fix this issue,  please help and let me know the solution, thanks

[Princesss]

Hi brian12392,

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

I also appreciate all the details you've shared. Aside from CBS News Live, are there any other news channel that you noticed not working? I'd like you to try to check other news source, or try to play Netflix via command so we can further isolate the issue.

Keep me posted.

Best,

Princess

[brian12392]

Hello, thanks for your repsponse,  

I have tested other apps with voice command including Netflix, Youtube,  it works fine, no problem,

looks like this is the only issue with CBS News,  and also, CBS Live news is the only news I like watching with chromecast, but sadly it is now having this issue ,

[Princesss]

Hi brian12392,

Thanks for checking. If the issue is isolated only on CBS News channels, we can try to reset your Google Nest speakers, however, this may or may not work since other video services are working. Have you had the chance to contact CBS about this?

Let me know if the reset works.

Best,

Princess

[RG8]

Nothing yet about the problem with CBS Live New? I have the same issue

[Azarco]

Hey RG8,

Have you tried the suggested steps above? Is it only happening with CBS Live News? If your other apps are working like YouTube and Netflix, try coordinating with CBS Live support for additional help.

Thanks,

Alex

[RG8]

Yes, I tried everything. For months, I used the command Hey Google play CBS news to watch live news on CBS news. Now with the same command the display can only play recorded CBS news on Youtube

[Azarco]

Hey RG8,

Thanks for the update. Are you using Google Home or Google Nest speakers or the Google Assistant on your phone? Also, have you tried manually casting CBS news to your Chromecast?

Best,

Alex

[chrisinatl]

My similar problem has been solved by saying "stream cbs news live". I stumbled upon this yesterday. Play used to work.

Note that this is NOT a solution to missing videos in the "Good Morning" routine. Reuters is still broken.

[RG8 · Accepted solution]

Thanks for the tip.

I solved mine yesterday by signing out and back in of my Paramount Plus account

[Princesss]

Hi everyone, 

Thanks for sharing the steps you did @RG8, this is very helpful.

@chrisinatl, let's go ahread and try the steps suggested above. Let us know how it goes.

Best,

Princess

[chrisinatl]

I don't have a Paramount Plus account. Also, see my message from yesterday, above.

  "Note that this is NOT a solution to missing videos in the "Good Morning" routine. Reuters is still broken."

[brian12392]

A few days ago, this issue was suddenly gone, so since then, I have been able to watch CBS Live news video by saying" Hey google, play CBS News" with my google assistant speaker, 

[Princesss]

Hi everyone, 

CBS [All Access] has been rebranded to Paramount+. Please note that before accessing its content, you may need to have an account first. For more info about its subscription, you can contact Paramount+ so they can provide more details about it.

@brian12392, glad to know that it's working. Thanks for updating us. 

Best,

Princess

[chrisinatl]

Thanks, Princess, but CBS [All Access] and Paramount+ have nothing to do with this thread.

I am grateful that CBS News is working but disappointed that Reuters is not.

[Princesss]

Hi chrisinatl,

Thanks for the response.

Sorry to hear that you're Reuters news is not working. I'd like to ask a few questions regarding this; is Reuters working before when you command your speakers or phone to play it? What's the exact command and response every time you try to play news from Reuters?

Best,

Princess

[Azarco]

Hey chrisinatl,

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[Azarco]

Hey everyone,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[chrisinatl]

Reuters Live TV News is still broken, It used to be a video portion of the built-in "Good Morning" routine and would also play in response to a request for Reuters TV News Now.

Now instead I get either audio only from several days ago or  "Sorry, you're up to date" and then nothing.

[Azarco]

Hi chrisinatl,

Since it's only happening with Reuters Live TV News, we highly suggest to contact their support team for additional information. Let us know if you have other questions with your Chromecast device.

Best,

Alex

[chrisinatl]

Since their mobile app and their website work fine, it seems to be a Google problem, not a Reuters problem.

[Princesss]

Hi chrisinatl,

Thanks for responding.

Could you try to command your Google Assistant from your phone to play Reuters on TV and see if you will get the same results? 

Best,

Princess

[chrisinatl]

Same result with Google Assistant. No video.

[Princesss]

Hi chrisinatl,

Sorry for the late response.

Since it shows the same results, it looks like there's an issue with Google Assistant as it is not working both on phone and your Google Nest speakers. I would suggest you to try other phone and use Google Assistant to rule out the issue. Also, try other stations to see if it will give you the same results.

Best,

Princess

[Princesss]

Hi chrisinatl,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Jeran]

Hey everyone,

Does anyone have any more questions or need any additional help? If not, I'll go ahead and lock the thread in 24 hours.

Thank you,
Jeran