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When is google going to finally listen and get this rubbish system finally sorted

nfuller
Community Member

I have never experienced such a poorly put together offering than this dire google tv chromecast the operating system is unreliable glitchy at best and slow. For us uk customers it still offers very little and despite many of us doing Google’s job and contacting major uk tv players such as channel 4 we are still no further forward as the UK arm of google is a complete joke with no interest in us as uk customers. 
we are months into this issue with Prime video app either buffering all the time or crashing which appears to be getting worse each week and google have not cared or actively worked with the third party to get this sorted I really believe it’s due to this system being so poorly put together and maintained that’s the issue not the app it’s self as other apps are become the same on there. I would finally love someone from much higher up in this google team to finally read all our issues and messages and finally get there act together and fast track major changes I would be thoroughly embarrassed if I was google for how they are delivering this rubbish steaming device 

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi nfuller,


 

Thanks for reaching out. That certainly hasn’t been easy for you. Let’s check what’s going on. A few questions: what Chromecast device are we working on? When did it start? What is the distance between your Chromecast and Wi-Fi router? Also, what steps have you tried so far? Give the steps below a try and let me know how it goes:

 

  1. Plug in your Chromecast into a different HDMI port on your TV.
  2. Reboot your TV and Wi-Fi router.
  3. Reset your Chromecast device

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni