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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 14855 Views
  • 0 replies
  • 10 kudos

Resolved! Chromecast with Google TV (4k) need to be opened 2 times

Hello everyone.I have setup my chromecast 4k. Everything seems normal except power on it.It's open and then suddenly close itself, when I press power button to open it by chromecast remote. Then I press again power button and it's opening. I mean I n...

Resolved! chromecast not showing 4k 60hz 4:2:0 color after the Android 12 update

TV: Samsung UNHU9000I cannot see the color format 4:2:0 option when im plugged in to the MHL port (which supports HDCP 2.2), as a result the maximum resolution is only 4K 30hz..How can i get it to show 4:2:0 color format + 4K 60hz? It used to show th...

reek21 by • Community Member
  • 943 Views
  • 6 replies
  • 0 kudos

NBA app stream freezing

I have always had stuttering casting NBA via Chromecast so I bought a new one with Google TV which I had heard would work better. Now the games play for a few seconds and the picture freezes while the sound continues. Works fine watching on my phone....

Eltalstro by • Community Member
  • 1046 Views
  • 4 replies
  • 1 kudos

iPhone won’t connect to chromecast on campus internet

Hello I can’t get my iPhone to connect the wireless internet to chrome-cast I keep getting this message Family room tv may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your ...

Mft by • Community Member
  • 569 Views
  • 5 replies
  • 0 kudos

Responses to questions

Why am I not seeing any responses to anybody questions?

DONNIE89 by • Community Member
  • 434 Views
  • 4 replies
  • 0 kudos

Chromecast Device

I am researching Chromecast devices . I only need it for casting and mirroring but do want the highest picture quality. Which device should I purchase

DONNIE89 by • Community Member
  • 758 Views
  • 6 replies
  • 0 kudos
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