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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 2140 Views
  • 16 replies
  • 2 kudos

Google Home app can’t see my Chromecast even after a reset

I have tried performing a factory reset on my Comcast. After doing this the Google Home app still does not recognize the device. I recently moved and I’m trying to set this up on a new Netwerk. Prior to my move Chromecast is working just fine on my o...

google chromecast crashes

trying to play either spotify or amazon music using google chromecast. every 4 songs chromecast crashes and i have to restart. i thought getting a newer phone would help. still crashing. is it because my tv is 15 yrs old? i thought upgrading to the n...

Sheep in a pen while Google staff monitor us like a reality satire

I’m ready to take my Chromecast modem TV box I don’t know what the hell they call it out to the field for target practice what ever happened to customer service? I’m literally wasting so much time filtering through for the answer that I need and I’m ...

amazon Prime severe lag

All streaming services ( Netflix, HBO, YouTube etc...) function perfectly except Amazon Prime which has severe lag issues and often won't load a video at all. I often have to back out and retry multiple times to get a video to load. To try and fix th...

LesM by • Community Member
  • 8579 Views
  • 17 replies
  • 4 kudos

Google Chromecast Manufacturer's Warranty

Hi there, I am eager to buy Google Chromecast 3 from the retailer, they mention about 1 year manufacturer's that's is Google's warranty.Now, I came to know from the Google nest community that this product has been discontinued.So my questions are 1)D...

comtel1457 by • Community Member
  • 4025 Views
  • 16 replies
  • 0 kudos

Chromecast tv

I had the first gen Chromecast and it worked perfectly for years then about a year ago suddenly I just had no sound one day. I thought maybe it has reached its use by date as it was getting old so i threw it out. Yesterday I bought the new one and se...

Bud101 by • Community Member
  • 582 Views
  • 1 replies
  • 0 kudos

Youtube TV menu speed

I've installed the device for my mother and while she loves it, when using the menu on Youtube TV it will often time-out before she can make her munu selection. Is there a way to address that so that the options at the bottom of the screen stay aroun...

Lolguy by • Community Member
  • 642 Views
  • 1 replies
  • 0 kudos

Watchlist on child profile.

I added a netflix show to my child's watchlist, and now I can't remove it from her profile. Is there a way to do it? Also, it would be nice if the device remembers which app I want to watch my show, or allowed me to set a default for each show.Ironic...

echopulse by • Community Member
  • 1118 Views
  • 3 replies
  • 0 kudos

In Google Home, which Cromecast should I delete?

I replaced my bedroom Chromecast with a Chromecast With TV. Now the menus in Google Home show two chromecastes -- even though the old one was removed.One of the Chromecasts shown in Home, the original one (I think) is named Bedroom2 8878. Google Home...

Unexpected response from server

Have read all instructions from previous queries on same issue I’m having “UNEXPECTED RESPONSE FROM SERVER” I’ve tried new account, deleting and reinstalling app, no joy….please help!!!?

RuthAnne by • Community Member
  • 2047 Views
  • 9 replies
  • 1 kudos
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