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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by PE Program Manager
  • 369 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 27309 Views
  • 0 replies
  • 12 kudos

Resolved! USB Audio routing broken after Android 12 update

After Android 12 update on Chromecast with Google TV 4K USB Audio routing is no longer working.I have connected my DAC by USB via USB-C hub.My DAC shows connection but no sound.Any ideas welcome.

RobertW by Community Member
  • 22861 Views
  • 48 replies
  • 7 kudos

Removing old Chromecast from Play

Hi All, would anyone have a solution to how to remove an old Chromecast device (I no longer have it as the new one is a warranty replacement) from the list of devices in the Play store, as in the attached screenshot. Both 'Chromecast' refer to the ne...

Screenshot_20221019-115613.png

No audio after update to Android 12 on Chromecast with Google TV

Hello, my Chromecast with Google TV received the Android 12 update tonight and afterwards I have no sound at all. Not from apps or casting to it. Tv and soundbar still work as I get audio from other sources. Volume is turned up on Chromecast, everyth...

DomSim by Community Member
  • 1659 Views
  • 5 replies
  • 1 kudos

No HDR10 on A12

On a chromecast with google tv, with the update to a12 I don't have hdr10, dolby vision works fine but hdr10 doesn't work in any application.Any advice?

RRamos by Community Member
  • 954 Views
  • 3 replies
  • 0 kudos

No settings after update Android 12

Hi.Just updated to Android 12. Now i can't enter my settings, just a grey screen for about 10 seconds and then back to main screen.Any idea why?How do i fix this?

atlealex by Community Member
  • 824 Views
  • 4 replies
  • 0 kudos

Resolved! Chromecast app on tv

I've got Chromecast working fine, I just want to install ROH app on Chromecast on tv now, which I've half done but it asks me to go to ROH org.uk/pin and enter a code on phone or laptop to connect them, but that address only takes me to ROH shop.. I ...

Resolved! Poor sound quality

I’m having muffled sound through my television speaker it’s okay with YouTube and Spotify but when using Amazon Prime and Netflix and Disney I’m finding that the sound is muffled anyone have any answers?

Chromecast’s displayed time

I purchased Chromecast last week at a Toronto area Staples store. It refuses to display the correct time for my Toronto area timezone, from my iPad Pro. It always wants to use Vancouver time instead - 3 hour difference?! It doesn’t matter if I select...

Phlurim by Community Member
  • 1502 Views
  • 8 replies
  • 0 kudos

Cannot pick power for remote

I am trying to move my chromecast to a new TV. Volume setup and input setup work as expected. Power, takes a moment, and then it says "Unable to reach Google servers". Is a server down?

Towt by Community Member
  • 3387 Views
  • 17 replies
  • 0 kudos
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