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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 14992 Views
  • 0 replies
  • 10 kudos

built-in chromecast buffering

I recently purchased an Android TV (specifically, the TCL 4-series - the 50" one) with built-in chromecast (BIC). The TV's two streaming apps I've used so far (Netflix and Sportsnet) work well, but casting to the BIC from other apps is unstable:On th...

mathlete by Community Member
  • 2047 Views
  • 9 replies
  • 0 kudos

Need help!

I plugged in chromecast, to make my not smart LG tv smart. I followed the directions to download Google Home and then gave the tv a room name Family Room TV. Entered my wi fi password. Then TV recognized the room name in top right corner. Message con...

Mepa by Community Member
  • 506 Views
  • 4 replies
  • 0 kudos

Chromecast skips the top line to be cast to my TV

I am using Windows 11 and trying to cast a technical video playing on my laptop,I see the top line of text showing on my laptop browser is cut off on the TV.I tried lots of things like max the browser, cast desktop vs cast tabs, to no avail.I don't k...

chromecast-cuts-off-top-line.png
likejudo by Community Member
  • 2626 Views
  • 30 replies
  • 0 kudos

Casting not working

Last week I was able to cast from my Macbook just fine, from the time I clicked cast, the option to cast from my TV was there. Now, this week, all I'm seeing is "no devices found" PLEASE HELP!!

DessiB by Community Member
  • 930 Views
  • 7 replies
  • 0 kudos

Resolved! Chromecast control got stuck in update (Failed) with solid light

My Chromecast controller was working when I figured out it stopped working and the LED got solid, a couple of hours passed and nothing changed, I started using my phone and checked under Chromecast settings and said, that a new firmware was available...

MarWell by Community Member
  • 3503 Views
  • 5 replies
  • 0 kudos

Connecting

My chromecast will not connect to my internet. I rebooted it and refreshed my wifi

angebobo by Community Member
  • 508 Views
  • 4 replies
  • 0 kudos

Chromecast is connected but not to my phone

My chromecast is connected to the Wifi (solid white light on chromecast, google display on Tv screen) but its not appearing on my Google Home app and I cant cast to it from any apps. It has worked before and I havent changed anything so im struggling...

Maya1 by Community Member
  • 517 Views
  • 3 replies
  • 0 kudos

Netflix and YouTubeTV not working on Chromecast

Netflix is not working on my brand new chromecast. It is giving the error "Sorry we could not reach the Netflix service. Please check Network Settings to connect to an available network and use Netflix (-100).YouTube TV is also not working. It gives ...

alyssa by Community Member
  • 1797 Views
  • 10 replies
  • 2 kudos
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