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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 406 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27356 Views
  • 0 replies
  • 12 kudos

Google tvs tuck on G screen at bootup

Google tv hung last night with blank screen so unplugged it and when I plugged it back in, it is just stuck at the coloured G screen on bootup. I have tried leaving it unplugged for a few hours and plugging in again but same result. I have left the d...

I want to ask

I have a Google chromedevice that only connects to a sound without a picture. The problem with the picture is that it does not appear. Only the sound of the video comes out without its picture.

Wasayef_m by • Community Member
  • 1836 Views
  • 4 replies
  • 0 kudos

Need to change WiFi password, where do I do this

I set up my Chromecast without a problem a few years ago. I changed my WiFi password a couple months ago but haven’t used my Chromecast since then. I tried to change the password in Google Home but can’t find where I would do this. On the “Home” page...

dieselbug by • Community Member
  • 4202 Views
  • 8 replies
  • 2 kudos

Google Chrome

Trash product. Trash remote. Threw it out into garbage. Broke in less than 4 months. Don’t buy.

Michaelc2 by • Community Member
  • 839 Views
  • 4 replies
  • 0 kudos

Chromecast will not connect to wifi

I have a working Chromecast over Google fiber. I want to move the tv w/Chromecast to our RV with wifi, no internet connection. I reset the Chromecast and created a new home in Home app. The new home will recognize the chromecast but will not connect ...

Wilsonse by • Community Member
  • 947 Views
  • 4 replies
  • 0 kudos

Resolved! Problem with factory reset

Hi,I have problem because I moved to other city and did not reset my device with old wi-fi. I try to connect with new wi-fi but I can't. I got information that factory reset can help me but I can't because I dont have connection with new routher.Plea...

LeshG83 by • Community Member
  • 1454 Views
  • 5 replies
  • 0 kudos

Google TV remote not recognizing when setting up soundbar

My Google TV remote is working to control the OS, however, when I try to pair a soundbar (Vizio) the remote buttons (eg, volume up/down) are NOT being recognized and the system is prompting me to "Use a Google TV remote to set this up." I also tried ...

dgarcia30 by • Community Member
  • 2589 Views
  • 3 replies
  • 1 kudos

Chromecast with Google TV premature disconnection

We have noticed that our Chromecast app sporadically disconnects after roughly 30m - 2hrs of video playback (testing done using 24/7 live streams).Interestingly enough, we can only replicate on the Chromecast with Google TV model. Generation 3 or 4k ...

jeme932 by • Community Member
  • 625 Views
  • 3 replies
  • 0 kudos

Resolved! Is casting encrypted since it is wireless?

I want to get a Chromecast with Google TV.Let's say that I'm sitting on the sofa in my apartment & I'm about to log onto my bank website on my laptop onto my 55" TV. I decide that I want to cast the bank homepage onto my TV.Since casting is wireless,...

MacNerd by • Community Member
  • 1561 Views
  • 6 replies
  • 0 kudos
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