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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 14917 Views
  • 0 replies
  • 10 kudos

Resolved! Casting stops when Chromebook sleeps

Casting stops when Chromebook sleeps.The audio cast and Chromecast operations should continue to stream even when the Chromebook sleeps, that is what they were designed to do so that your phone doesn't use power when streaming. It works like that on ...

HankyPanky by • Community Member
  • 2822 Views
  • 5 replies
  • 0 kudos

Resolved! Rented Movies from playstore do not play

Hi there,Just purchased "Venom: Let there be carnage" but it won't play on Chromecast or cast from my phone.I tried clear cache and restart.. No goCan someone help ?Thanks

Chromecast remote drains batteries rapidly

We have (2) chromecast sets. One drains batteries and the other works as designed. Where do i go for warranty stuff or how do i contact google chromecast?i tried to “contact is” and it is a dead end so i am here.I have gone through 4 sets of batterie...

Stuttering after firmware update

After apparent recent firmware update audio streaming (Chrome, Win10) became annoyingly choppy. The sound is stuttering which makes the device practically unusable. How can I restore the previous version of the firmware?

AdamLewa by • Community Member
  • 688 Views
  • 4 replies
  • 1 kudos

New wifi, wont connect at all

So im using what seems to be 2nd gen and ever since i moved it just wont connect to my wifi or my google home app. I have an older (same gen) that I had no issues switching over to and just bought a newer which had no issues as well. Ive hard reboote...

Resolved! Chromecast Gen 3 not recognised by Nest Mini on Asus Zenwifi XT8 Mesh

Hi, I just purchased a 3rd Gen Chromecast. I have a Nest Mini operating on an Asus ZenWiFi XT8 Mesh. I use the Nest Mini activate a night time routine that turns off the TV through the Chromecast. The Chromecast & Nest Mini are connected to different...

Eamonw by • Community Member
  • 1609 Views
  • 8 replies
  • 0 kudos

Resolved! Google TV Remote Died

The remote has the white light pulsing slowly and is otherwise unresponsive.Fresh batteries continue the behavior. I have had this unit since the first month it was available. Can anyone tell me how to replace just the remote?Thank you.

toddharr by • Community Member
  • 991 Views
  • 4 replies
  • 1 kudos

Resolved! Auto volume leveling

I've had 2nd gen Chromecasts for a while now and just got a CCWGT. Over the last couple weeks (December 2021) we started noticing audio was auto leveling. We didn't change anything in our setup. Has anyone else noticed this and have a fix for it? I h...

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