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Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 15207 Views
  • 0 replies
  • 10 kudos

Resolved! Adding a second Google Photos account for Chromecast ambient

Hello ! Is it possible to adding a second Google Photos account (eg my wife's) to Chromecast Ambient so that the display shows photos from both accounts? It seems that the answer is 'no' (or that she would have to manually create and update a specifi...

chrisbmann by • Community Member
  • 1546 Views
  • 3 replies
  • 0 kudos

Can you add regular Youtube to a child's account on Google TV?

My daughter has a supervised Youtube account that watches on other devices.I would like to add it to her Google TV profile on chromecast.At the moment, I only see an option for YouTube Kids but not Youtube.Any idea what it isn't showing?

NJJ by • Community Member
  • 10245 Views
  • 14 replies
  • 2 kudos

Audio Cable Replacement

Am I able to obtain a replacement 3.5mm aux cable, neon green, for the google chromecast audio?

laundry by • Community Member
  • 1306 Views
  • 6 replies
  • 0 kudos

Resolved! Chromecast netflix 5.1 yamaha rx-v475

Hello, I have the chromecast tv installed on my tv and a yamaha rx-v475 sound system on my tv's hdmi arc, why doesn't it play 5.1 sound on Netflix?

montorez by • Community Member
  • 1626 Views
  • 5 replies
  • 0 kudos

New pictures not showing up in ambient mode

I added pictures to my google photos album that I use for ambient mode on my chrome cast. However, these new pictures aren’t showing up on the chrome cast, it’s only displaying the old pictures.

Google Chromecast with Google TV and Sonos Playbar

Frequently audio stops working. Audio will work for an episode but when auto starting the next episode there will be no sound. Have done a hard reset and checked other devices are able to get the Sonos Playbar to play audio. I try powering off and on...

BriannaA by • Community Member
  • 1119 Views
  • 3 replies
  • 0 kudos

Google home mini cat attack

On October 8th my sisters cat knocked down my Google home mini that was on a stand 3ft off the ground. I looked into it and it wasn’t responding I tried resetting it didn’t work. It is unresponsive and plugged in has been since October 10th. It is no...

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