cast volume controle

[ueli]

hey


I have a very specific question about my entertainment system.

I often control my Chromecast tv via Google Nest by voice control or directly via the android smartphone from google chrome.

Unfortunately I cannot control the volume of all streams via voice control or via the volume of my android.

The sound is sent from the chromcast, via phillips hue sync box to my samsung tv, from there via toslink to my logitec audio system with Dolby Digital plus.

However, I can control the volume directly from the audio system with my Chomecast tv remote control. So I think it can also be possible via the other channels.

I look forward to an answer, or possibly a support contact at google.

Thanks in advance.

Ueli

[JenniferV]

Hi ueli,

Thanks for reaching out. To confirm, are you unable to control the volume via voice when streaming or casting a video content to your Chromecast with Google TV? What voice commands are you using to control the volume? 

I'll look forward to your response.

Regards,

Jennifer

[ueli]

hejj jennifer 

yes i cant control the volume via voice.

The commands if i use are:

hey google turned the tv up

TV volume 8

TV volume 50%

TV is the Device Name.

Tanks ueli

PS sorry for translater. my englisch isnt very good im from switzerland

[JenniferV]

Hello ueli,

I'm sorry for the late response. Could you please go to the Google TV settings and check the option on how to control the volume? If it's set to CEC or IR, change it to Chromecast Volume. See the steps below:

1. Go to Settings.
2. Select Remotes and Accessories.
3. Select Set up Remote Buttons.
4. Select Volume Control.
5. Choose from the available options: CEC, IR, and Chromecast Volume.

Thanks,

Jennifer

[ueli]

Hejj Jennifer

the option was on IR controle direkt to logitec sondsystem. I have change it to CEC over my tv to logitec. it works with my remote, but not with the voice assistent. The results is the same as before. 

Thanks  Ueli

[JenniferV]

Hi ueli,

Thanks for getting back to us. Could you try to choose the option Chromecast Volume and test?

Best,

Jennifer

[ueli]

Hejj Jennifer

Im cant finde the option Chromecast Volume in the settings from my Chromecast TV. My Google Voice Assistant Answers me: controle the vloume on your Remote, you can finde more options on your tv or in the chromecast settings. 

 I have a second TV, and the volume control works on it via voice control. I also have a chromcast tv and a google home smart speaker there

Thans for your feedback. 

Ueli

[JenniferV]

Hello ueli,

Thanks for trying. Could you try to plug in the Chromecast in your second TV and check if the same issue will persist? Factory resetting your Chromecast with Google TV might also help. Here's a guide: How to factory reset your Chromecast.

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did you manage to get your device?

Thanks,

Jennifer

[JenniferV]

Hi ueli,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Best,

Jennifer

[ueli]

hello Jennifer

My problem persists. I have now ordered a new audio system so I can connect the chromecast directly. I hope that works.

Thank you for your help

Greetings Ueli

[JenniferV]

Hello there,

Thanks for keeping me in the loop. I want to make sure you're all good — I'll keep this thread open and once you received your new audio system please observe its behavior then, let me know how it goes.

Best,

Jennifer

[JenniferV]

Hey ueli,

It's me again. I don't want to be a nudge but I'd like to check if you still need help. Let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hi ueli,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Jennifer