casting from youtube

[raystrat]

When casting from youtube with ios on my Mac i can get sound only with NO PICTURE

Or picture ONLY with NO SOUND

Any ideas on how to fix this problem?

[JenniferV]

Hi raystrat,

Thanks for reaching out and sorry to hear that you are having an issue with your Chromecast. Let's sort this out.

A few questions: is this only happening when casting videos from YouTube or across all Chromecast-enabled apps? Have you tried using a different device? How far is the Chromecast from the router?

Try these steps:

1. Make sure the Chromecast is powered on and the TV is on the right input.
2. Make sure that the device you use with Chromecast is not muted (Examples: TV, mobile device, etc.).
3. Connect a different HDMI device to the same HDMI port where the Chromecast is plugged in. If the issue persists, it's likely not a Chromecast-specific problem.
4. Plug the Chromecast on a different HDMI port on your TV.
5. Reboot your Chromecast.
6. Unplug the TV and plug it back in after 1 minute.
7. Check if there's no audio or video issue occurs from all apps or only when casting certain apps.
8. Cast the same Chromecast device on a different TV (if possible).
9. Try to use a different mobile phone or computer.
10. Factory reset your Chromecast.

Keep me posted.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi raystrat,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey there!

We haven't heard back from raystrat, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran