chromecast keeps rebooting

[cassie6]

My chromecast randomly reboots while streaming
It happens after 1-15 minutes. 

I've tried running my chromecast on different TV and with different power supplies. even tried 2.5 and 5 ghz wifi
tried streaming from different phones and from imac

I did all the resets i could find, 

entering the wifi settings / connecting to home app then always takes a long time before it finaly works

It was working just fine.
The device is getting pretty hot . hotter then you would expect.
i do not think it can be fixed, but i am hoping to be proofed otherwise

[RXShorty]

Hi @cassie6 

Maybe worth a shot to try a different power supply if you have any laying around. 🙂

[cassie6]

think you missed this part --> ""and with different power supplies""

[RXShorty]

Hij @cassie6 

You are right! 😇

Not sure what to advise more, sorry. 

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thanks,

Juni

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan

[Josh9]

I'm having the same issue with multiple chromecast Ultra's... Is this a hardware failure or was an updated pushed that caused an issue? 

[JenniferV]

Hi everyone,

Thanks for lending a hand, RXShorty.

cassie6, thanks for being a step ahead of us. We'd like to further look into this. Could you please fill out this form and let me know once you're done?

Josh9, I'm sorry to hear that you're also experiencing the same issue with your Chromecast Ultra devices. Have you tried the steps shared by the original poster and our product specialist? If yes, how was it?

Thanks,

Jennifer

[Josh9]

Jennifer,

Yes I have tried the above mention steps. The device continues to reboot over and over even after factory default and changing out adapters and trying other power outlets - it appears to  sometimes occur at random, but it is very consistent.  

thanks,

josh 

[JenniferV]

Hello Josh9,

Yikes! Could you please also fill out the form so we can further check this in our end?

Thanks,

Jennifer

[JenniferV]

Hi folks,

We haven't received your form — were you able to fill it out?

Regards,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

[Josh9]

Hello,

Just submitted it. Issues is still happening on both Chromecast ultras

[JenniferV]

Hello Josh9,

We got your form — thanks for filling it out. Please keep your lines open as our team will reach out to you anytime soon. 

Thanks,

Jennifer

[Jeran]

Thank you for helping out on this thread, RXShorty and Jennifer!

Hey there cassie6,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran