foto di chromecast

[papillix]

Quando metto in pausa un film che sto guardando o quando attendo che si carichi un film dopo 10 secondi compare una foto di chromecast ,paesaggi,città,belle vero ma non mi interessa;è possibile levarle per sempre. questo è iniziato da quando ho fatto l'ultimo aggiornamento alla mia tv  TLC.Sono andato alla app di Chromecast,ho forzato l'interruzione ma niente ,le foto continuano. Graze a chi sa dirmi che fare.

[JenniferV]

Hi papillix,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

A few questions: how long does it take before it stops casting? Did the video buffer or pixelate before it stopped casting? Is the video playing problem-free on the device, when not casting?

Try these steps:

1. Reboot the Chromecast, router, and casting device.
2. Play other videos and try other apps.
3. Clear the data and/or cache of the app that experiences the issue.
4. Delete and reinstall the app that experiences the issue.
5. Turn off mobile data or Smart Network Switch for Samsung Galaxy phones.
6. Turn off any power or battery saving mode.
7. Disable and re-enable Automatic date and time and Automatic time zone.
8. Check for system updates on the device.
9. Try to cast from other devices.
10. Perform a factory reset on Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer