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google tv keeps buffering

huckjones
Community Member

I am trying to watch a movie but when i try to play it, all it does is buffer. it was working fine earlier today but now no matter what i do, the movie won’t play. i’ve restarted it on my tv i’ve switched the resolution, i unplugged the tv and cast but nothing works. i’m not casting it from my phone so 100% of the stuff i see online doesn’t help at all.

5 REPLIES 5

Jeran
Community Specialist
Community Specialist

Hey there huckjones,

I'm sorry to hear that your Chromecast keeps buffering! I can imagine this is pretty annoying, so I'd be happy to help out, let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Does this happen on a particular app, or all apps?
  • Is your firmware up-to-date?
  • How far away is the router from the Chromecast?
  • Have you tried disconnecting from the Wi-Fi, and reconnecting?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

432E
Community Member

Juz ok to slaby zasieg wi-fi dzieki za pomoc

Jeran
Community Specialist
Community Specialist

Hiya 432E,

 

No problem at all! If you had any other questions or concerns, please let me know.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there huck jones,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey huckjones,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran