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Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25996 Views
  • 0 replies
  • 11 kudos

Chromecast remote disconected?

Hi! My chromecast remote didnt work for maybe 4 months, and I read that a lot of people say that you should just buy a new one. But in my case, I changed the batteries and the remote was as good as new after! I just wanted people to try this first if...

Chromecast Ultra and Chromecast Audio

In the last week I've noticed that regardless of which device (Android or Chrome on Windows 10) I use to cast audio to a Chromecast device (Ultra or audio or Gen 2), Chromecast doesn't want to stream long audio files. For example from SoundCloud, whe...

Chromecast Ultra stopped Working

Recently the chromecast stopped working. I can find it with Homeapp and other apps like Netflix etc. finds it but when I try to stream the video won't show up on screen.

Fragmented screen

From time to time (although more often than not) I will turn on my TV to use my chrome cast to cast videos from my phone to my TV and the entire bottom half of the screen will be fragmented, like half the screen has glitched and created a repeating i...

Chromecast won't reset

Just bought a used Chromecast, I believe it's the ultra. Previous owner didn't reset and I can't get it to factory reset with the button. All I get is a steady blue light no matter how long I press the button. Suggestions?

margretk by Community Member
  • 388 Views
  • 2 replies
  • 0 kudos

I'm not a robot

When attempting to casting from YouTube or YouTube Music the Chromecast shows a "I'm not a robot" screen on my TV. A few seconds later the Chromecast says "Something went wrong" and I'm returned to the home screen that shows pictures of landscapes an...

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D0056 by Community Member
  • 429 Views
  • 1 replies
  • 0 kudos

Disconnects when using wired connection

Hi,I've recently connected my Chromecast Ultra using the wired connection and have started having problems.After 1/2 - 1 hour of streaming Disney+ using my phone as control the Chromecast stopped responding and there was no control through Disney+ ap...

DR12 by Community Member
  • 704 Views
  • 6 replies
  • 0 kudos

Youtube Music and Chromecast Ultra

Searched for this topic but found nothing specific to my case.When I cast Youtube Music to my Chromecast Ultra, I experience severe volume variances between songs, presumably as some sort of volume leveling or dynamic compression. For example, within...

Terry82 by Community Member
  • 585 Views
  • 7 replies
  • 0 kudos