Google Nest Community

HarryB · 05-21-2022

I originally contacted support back on 05/02/2022 regarding problems with my camera that was purchased as part of a bundle with a doorbell. (See my previous thread here regarding the full complaint at that time.) Since my previous thread, support hav...

HarryB · 03-08-2022

@Brad Please can you unlock https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Faulty-device-Denied-raising-a-complaint/td-p/106219 so I can continue to update the same thread and keep my experience in one place. I'm sorry I didn't respond ...

HarryB · 02-15-2022

tl;dr -- Device stopped recording live events.- Faulty device, always idle unless actively viewing live feed.- Multiple contacts to be told 10 days later, that this is expected behaviour for the camera to not record events while idle (But that the ca...

HarryB · 06-07-2022

While I am disappointed with the excessive amount of time (February 5th 2022 - June 8th 2022) it took, and the fact the resolution was basically me negotiating with myself giving the support staff something to agree to without actually proactively of...

HarryB · 03-08-2022

You can't unlock my thread so I can keep the full support experience documented on a single thread from start to finish? That seems odd to me. I would have thought that could be beneficial to other customers that find the thread.Yes the experience ha...

HarryB · 03-01-2022

Thanks @MplsCustomer While this isn't the type of response I was hoping for, it does give weight to my feeling of being mis-sold a product.Advertised as a battery powered 'security' camera, when in reality it's no more than an expensive paperweight w...

HarryB · 03-01-2022

Following my previous post, things haven't really improved. I was left no option but to proceed with a replacement device (Along with the full cost of the device being held in a pending state, to be taken in the event that I do not return the origina...

HarryB · 02-16-2022

Credit where it's due, I got a response from 2nd line and a supervisor.Granted the response from 2nd line simply requested information I had already provided on multiple online chats, and the response from the supervisor was an apology and confirmati...

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Unresolved complaint over 3 months later...

Please unlock my original thread - Thanks

Faulty device - Denied raising a complaint.

Re: Unresolved complaint over 3 months later...

Re: Please unlock my original thread - Thanks

Re: Faulty device - Denied raising a complaint.

Re: Faulty device - Denied raising a complaint.

Re: Faulty device - Denied raising a complaint.