@MplsCustomer I also found the WD-40 solution in Nest Doorbell (Battery)
Stuck Latch - Fix disucssion. I tried it and it worked for me. Thanks a
lot for the help!
Thanks @MplsCustomer My device is a few months out of warranty so I'm
not sure a replacement will be possible. I wonder if there is a way to
fix the mechanical issue since the whole door bell is still working
great.