Nest Mini keeps disconnecting

[Pastabolo]

Having trouble with one of my three Nest Mini (2nd gen) devices—it keeps disconnecting while the others work seamlessly. I've tried resolving it by doing a factory reset and re-adding it in the Google Home app multiple times, but the issue persists.

After a few days, it fails to connect to the Wi-Fi network, and sometimes, inexplicably, it starts speaking Spanish after being turned on and off.

Oddly, my boyfriend's mobile phone notification indicates that "[Name of speaker] [email]@gmail.com has removed it from your home." even though I haven't initiated any removal.

Upon further inspection, I've noticed that this particular Nest Mini is running on version 2.57, whereas the others are on version 2.58. Despite enrolling in the Preview Program, it hasn't received an update.

Even purchasing a new Nest Mini hasn't resolved the issue. What should be my next course of action?

[MplsCustomer · Accepted solution]

@Pastabolo 

You purchased a new Nest Mini, and it too is one version behind, goes offline, and switches to Spanish? If so, have you tried temporarily plugging your Nest Mini in someplace else in your home, just to determine whether the problems are due to a weak Wi-Fi signal at your Nest Mini's current location?

[Pastabolo]

Thanks! I will try this.

[Pastabolo]

I relocated it to a spot very close to the modem. Unfortunately, the new location didn't help as it disconnected once again today and started speaking Spanish...

[sicsacol]

Hey Pastabolo,

Thanks for posting, I'm sorry to hear that the previous steps didn't resolve the issue and I really appreciate the effort you made doing the troubleshooting steps.

My team would like to learn more about this behavior. When you get a chance, please fill out this form. A team will reach out to you as soon as possible.

Let me know once you're done.

Regards,

Jonathan

[Pastabolo]

I've filled in the form. Thanks for sharing! Any clue on how long I've to wait?

[sicsacol]

Hi Pastabolo,

Thanks for posting! I appreciate you taking the time to reach out to us.

We've received your information and a dedicated team will be in touch with you soon to discuss the issue about your Nest Mini.

For further questions feel free to reply tho this post.

Cheers,

Jonathan

[Pastabolo]

I've received the following email:

My name is Obed, and I specialize in customer care for Google Nest products. I see you have submitted a form regarding your Nest Mini disconnecting. Please let me know if you still require assistance.

For your reference your case number is XX If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,

I've replied on the email and nothing happend... how does this work?

[aperezdeleon]

Hiya Pastabolo

Thanks for letting us know about it.

I understand that a delay in a resolution for your case might not be ideal, but don't worry. Somebody from my team will get in touch with you as soon as possible with the next steps on how to stop your Nest Mini from disconnecting.

In the meantime please don't hesitate to let me know if you have any questions.

Regards,

Angel.

[Syntax]

My google nest mini has been disconnecting as well. I did some digging and raised my router between five and seven feet off the floor as suggested. My google nest mini has not had a problem for 4 days now. 

[Pastabolo]

Thanks for your suggestion! Unfortunately, my router is already raised.