Nest Doorbell (Batttery) Visitor Announcements on Nest Hubs

[RickRedSix]

Hi All,

I recently got a Nest Doorbell and have wired it in according to the instructions. What I am trying to do is to get the visitor announcements to work properly from two Nest Hubs that I already have. 

My issue is, if a Nest Hub is playing media (say the radio from BBC Sounds), it won't announce a visitor. Is this intended behaviour, or is there a setting to change this?

[Brad]

Hi there,

Sorry to hear you've been experiencing this, and I would love to look into this for you. As long as your visitor announcements are enabled on both devices, they are both under the same home/structure, then they should be announcing. Check your settings to make sure this is enabled in full, and try to restart the devices as well. Please reach out if you need further assistance. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello RickRedSix,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Brad.

Thanks,
Emerson

[EmersonB]

Hi RickRedSix,

Thanks for getting back to us and we appreciate your feedback. To confirm, have you checked if your do not disturb is toggled on? You may also try resetting both devices to the factory default. Try to monitor its behavior if it's only happening on a particular app or media. If you have other questions and concerns, feel free to let me know.

Looking forward to your response.

Regards,
Emerson

[RickRedSix]

Thanks Brad and Ebedia. I tried restarting and have checked settings. I can only find visitor announcement settings for the doorbell, nothing specific for the hubs.

It’s still sporadically working, I can’t seem to find a pattern on when and why, but it will never send a visitor announcement if media is playing on the hub.

Anyway I appreciate this isn’t one that can easily be debugged so feel free to lock the thread.

[EmersonB]

Hello RickRedSix,

I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Best,
Emerson

[EmersonB]

Hey RickRedSix,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson