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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15711 Views
  • 0 replies
  • 6 kudos

Nest outdoor cam doesn’t power on

I have been trying since November last year to contact Google nest support about a camera I have bought from a retailer in Australia and then had 1 warranty claim when I was given an address label to send it to Hong Kong and then got a replacement ca...

Clume16 by Community Member
  • 1520 Views
  • 10 replies
  • 0 kudos

Lost all Nest Devices and also cannot add Nest to Google home

Removed Android TV and lost all devices from Nest. Now I found this article from 2020 and people are having similar issue. This is 2022. https://9to5google.com/2020/07/27/google-assistant-nest-revoke-error/Now as the devices are un-linked, do we have...

HSB by Community Member
  • 837 Views
  • 4 replies
  • 0 kudos

Door ell history not playing

Very frustrating. They give you the nest aware for a couple months. Then when it expires playback doesn't work and it's too late to return. Well played. Any way to fix playback without the pay service. It appears you have 4 hours of playback but mine...

Bjg by Community Member
  • 995 Views
  • 4 replies
  • 0 kudos

Nest cam will not connect

I cannot get my nest indoor cam to connect. It keeps telling me the password is wrong but I know the password is not wrong. It tells me to try and set it up on my computer by using a USB, but apparently the Mac set up they have is outdated and doesn’...

Mark14 by Community Member
  • 1544 Views
  • 9 replies
  • 0 kudos

Resolved! Google Doorbell (battery) stuck on downloading update

I had to factory reset my doorbell because it was sometimes sending a notification 5 minutes late (and sometimes not at all). Did the reset and removed it from the Home app. Set it up again, no problem there, however at the end of the install it star...

Swoopeh by Community Member
  • 2018 Views
  • 2 replies
  • 3 kudos

Another cracked doorbell

I have a nest hello that’s less than 2 years old and is already cracking. It’s under a fully covered porch and isn’t exposed to any kind of extreme elements. Google’s response? Sending me a link to googles store to “purchase a new one” because mine i...

Jkusmc by Community Member
  • 935 Views
  • 4 replies
  • 1 kudos
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