camara re set up

[Patricko57]

Since I have got a new phone, I cannot get my old cameras to come back online.

I have bought new camaras and they work fine, but when I go to set up the old cameras, they always alert me that something has gone wrong.

[David_K · Accepted solution]

Hi @Patricko57 

Have you also changed Wifi / router / Internet provider at all, or just your phone? The reason for asking is changing your phone doesn't affect your cameras connecting to Wifi. You don't setup your cameras with each phone, you simply need to sign into the app using the same account you used on your old phone, make sure you're looking at the right home (if you have more than one), and your cameras should be there, no further setup required.