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Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
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CEC AUDIO JBL AIO 2.0

Hello,I have the new Google TV Streamer. I previously used the Google TV Chromecast 4K. I am encountering an issue with the CEC function: when turning on the TV, it powers on correctly, but the soundbar doesn't turn on. The TV is a Philips model, and...

Google tv streamer voice search doesn't search

When using my new google tv streamer, I'll use the voice button on the remote, it will register what I've said in the search on the tv, but it does nothing. Doesn't search, just goes back to whatever screen I was on as if I hadn't said anything. I've...

Robdon by • Community Member
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No Dolby Atmos with amazon music or spotify

Hello I am using amazon music and spotifiy.I cant play dolby atmos content with this apps, other Apps like Netflix works.I swiched from automatic music codec mode to manuell and back. Inbthe history it works with netflix. I am using an Dolby atmos so...

Tomtom38 by • Community Member
  • 56 Views
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Chromecast hd with gtv boot loop

One day my Chromecast started restarting non-stop. I can't get into configuration mode. I already tried to reset the button and it didn't work. can you help me with this issue?I have tried 3 different HDMI ports and different power points

Problem with the hardware acceleration

When I watch my gopro videos from my NAS with VLC, they are all flipped 180° on my Google TV Streamer but oriented correctly on my Chromecast with Google TV (4K). Is there a problem with the hardware acceleration of the Google TV Streamer?

ddlepage by • Community Member
  • 53 Views
  • 1 replies
  • 0 kudos

Geforce Now Games Freeze

Hello Dear Official; While using your gfn service while playing games with Google Chromecast 4K Android TV Box, the game image freezes after 2-3 minutes. However, I can hear the sounds in the background and hear the audio feedback of the commands I g...

tgrlrgn by • Community Member
  • 81 Views
  • 0 replies
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Sudden issues chromecasting

HelloAs title suggests I have sudden issues chromecasting. Worked perfectly fine 3 days ago but yesterday I could not cast (Logo does not even appear in Netflix, other apps just can't find it). TV works fine and I can see the chromecast background im...

MadsKjer by • Community Member
  • 78 Views
  • 2 replies
  • 0 kudos
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