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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26097 Views
  • 0 replies
  • 11 kudos

Settings not "sticky" on TV streamer

After one day of using a new Google TV streamer I knew I had to customize some settings. I used the settings>>sound menu to turn on auto-volume levelling (because commercials on Paramount+ are about 30% louder than the content) and then turned on clo...

Scmrak by • Community Member
  • 91 Views
  • 1 replies
  • 0 kudos

Casting to Google TV Streamer/Replacement

Is there anyone from Google here? If so, your support is terrible. I was sent a replacement device which is probably refurbished. The replacement device is worse than the original. The original only had casting issues. With the replacement, the remot...

emmzone22 by • Community Member
  • 143 Views
  • 2 replies
  • 0 kudos

Supervised Youtube Profiles not staying logged in

Google Support has been worthless but let me know if anyone has found something that works.I cannot use a Youtube Supervised account with multiple profiles on the Google TV Streamer. If you switch profiles at all it logs the supervised account out of...

Pixel 9 fails to connect with my Chromecast

I have two TVs. The castingn on one works perfectly with my Pixel 9. The other with an HDMI Chromecast will not connect to my Pixel.All seems well. Home on the thePixel 9 shows the Chromecast, but says will not connect.I have been through every optio...

Resolution formats

Hello,Would it be possible to add the following resolution formats onto the Google TV streamer 4K @ 60hz,59.94hz,50hz,30hz,29.97hz, 25hz, 23.98hz, 24hz, 23.98hz1080 @ 120hz, 119.88hz, 100hz, 60hz, 59.94hz, 50hz, 30hz, 29.97hz, 25hz, 23.98hz720 @ 60hz...

SatGuy by • Community Member
  • 97 Views
  • 1 replies
  • 0 kudos

Chromecast with Google TV random issues

We are facing below random repeated issues on the GTV devices and this is leading to multiple customer dissonances. GTV hangs while booting, no response even after the reboot. GTV shows factory reset window while bootingGTV disconnects from hidden SS...

Google TV streamer can’t find my TV for remote control

When trying to set up Google tv streamer so the remote can control power and volume on the TV my TV doesn’t appear on the very long list of TVs, does anyone know a compatible selection for a “**bleep** Smith GE6878”, another person had success using ...

Luckee by • Community Member
  • 189 Views
  • 6 replies
  • 0 kudos

Chromecast problems?

Has the Chromecast stopped working again? I don't see the cast icon in the streaming apps, and in Google Home it says that the Chromecast is unavailable. I'd like to know if there's any known issue before I start troubleshooting. It was working as it...

bels by • Community Member
  • 111 Views
  • 1 replies
  • 0 kudos

Chromecast remote disconected?

Hi! My chromecast remote didnt work for maybe 4 months, and I read that a lot of people say that you should just buy a new one. But in my case, I changed the batteries and the remote was as good as new after! I just wanted people to try this first if...

Were can i find the Device key on the chromecast?

Hello people,I need some help.I installed an app (iboplayer) on my chromecast . To activate the app i need to inpute my mac adress and the device key on there website.Were can i find the device key.If i start the app it shows the mac adress but de de...

Redrum by • Community Member
  • 132 Views
  • 2 replies
  • 0 kudos
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