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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
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  • 7 kudos

Thermostat not showing heating orange background

I cannot make Google Home to show the "heating" hvac_action/state of a HA Generic Thermostat. It shows the right temperature and works activating the switch for the valve but it is not marked in orange background. HA thermostat works fine showing the...

Pitxinbio by Community Member
  • 18 Views
  • 0 replies
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Favourites tab annoying

Why is it still not possible to disable the favourites view in Google Home? I have to manually tab across to Devices every single time I use the app. It is crazy to me that someone added this function without a way to disable or remove it. Thanks

Video doesn’t load

About 95% of the time, this (Screen shot ) is all I can see in the home app when I try to view my cameras. “Couldn’t play video”.It doesn’t load and It’s been going on for several weeks now. I try to submit feedback in the app and that doesn’t load. ...

SuperBAW by Community Member
  • 96 Views
  • 6 replies
  • 0 kudos

Lights off command turns off everything

Hi EveryoneWeird issue, as I've had the same setup for many years....I have multiple smart devices setup across multiple rooms in my house. I have a room called Office, in which I have a power outlet (desk) and 2 more power outlets setup as lights, t...

Si by Community Member
  • 65 Views
  • 4 replies
  • 0 kudos

Can't add Onkyo TX-RZ820 to Google Home

I can't add my Onkyo TX-RZ820 receiver to my Google home. It shows up in the list of devices, but when I try to add it to a room, it gives an error: "This Google Cast speaker is connected to another account or home"There are no other homes on my netw...

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Can't Connect to Lenovo Smart Clock

I have had this clock for years, I recently reset it because I am at college and people were connecting to it - this was the only way I could rename it. I am not able to connect to my clock even though my phone and clock are on the same network. None...

emmagrace by Community Member
  • 59 Views
  • 1 replies
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Unable to connect dreamehome

Hi, I have a Dreame L40s ultra and it won't connect to Google home. When I try to connect with "works with Google" I can sign into my account but it says there are no compatible devices. How do I fix this?

Andyflyer by Community Member
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  • 0 replies
  • 0 kudos

Home or Away, that is the question!

Ok, I have an odd one here.It's technically 3 issues, but they are interconnected due to the whole presence-sensing settings thing in Google Home.Before I list the issues, here is a rough breakdown of what I have:4x Nest Speakers 2nd gen (2x lounge, ...

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