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The right access for the right people, with the new Member role Read more

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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4270 Views
  • 0 replies
  • 5 kudos

Resolved! 2 step verification

We have a Nest (thermostat) account. We have been migrated to 2-Step Verification. My wife and I both access the app. My wife has given her iPhone phone number for identification. When we access the account the code we revceive will go to my wife's p...

Berkshire by • Community Member
  • 56 Views
  • 1 replies
  • 0 kudos

Wemo keeps disconnecting

My Wemo smart plug keeps disconnecting from my WiFi. It happens out of the blue. I can find it connected to my Orbi router.

Tmgrood by • Community Member
  • 58 Views
  • 1 replies
  • 0 kudos

Changing family manager

Hello, so I started my google home years ago and used my Gmail account at the time. Since then I’ve created a new Gmail account and just added as a family member to the google family, so I have access to all of my devices. My issue now is, since the ...

kpe300 by • Community Member
  • 85 Views
  • 1 replies
  • 0 kudos

JBL Authentics 200 wordt niet gevonden door Google Home

Ik wil mijn JBL Authentics 200 koppelen aan Google Home, maar de speaker wordt niet gevonden door de app. Ik heb al contact gehad met JBL. Deze geven aan dat de speaker 100% werkt, is online en ge-update. Ik kan via de JBL app inderdaad muziek stream...

Resolved! Moving Nest Hello

Looking to see how I can move the Nest Hello (wired) doorbell.Upon updating my Wifi in the house, all devices won't reconnected even though the same SSID and password are being used. First, I'd like to say thanks for removing features NEST had since ...

olsookie by • Community Member
  • 194 Views
  • 6 replies
  • 0 kudos

Resolved! Google Keeper app

I have been using the Google Keeper app for my shopping lists since the previous app was replaced. Is there any way to put the lists in alphabetical order as this was possible on the previous Google app? Thank you.

BEG181 by • Community Member
  • 111 Views
  • 2 replies
  • 0 kudos

Home no encuentra chromecast primera generación

He cambiado de compañía de fibra y quiero configurar el chromecast primera generación con la nueva Red, pero la aplicación de Home me dice que lo tengo que activar. Cuando intento descargarme la aplicación de device que me dice no puedo porque mi móv...

Zana by • Community Member
  • 124 Views
  • 1 replies
  • 0 kudos

Resolved! Gemini can't control devices that require a PIN

Struggling to find the right forum for this, and there's no information online. Now that Gemini is taking over and is the default on Pixel Watch, I can no longer open my garage door while using voice. Geminis says: 'I'm sorry, I can't control devices...

ElPell by • Community Member
  • 235 Views
  • 5 replies
  • 1 kudos

Whole Home Disappeared from my Nest and Google Home App

I had a whole home disappeared from the Nest and Google Home app. I had two houses in there. One is a rental and it’s totally gone. I had Google WiFi and two Nest thermostats in that house. And before anyone asks, yes, I”m sure it was on the same acc...

Bruno by • Community Member
  • 82 Views
  • 1 replies
  • 0 kudos
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