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Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5673 Views
  • 0 replies
  • 7 kudos

Resolved! Nest App Services Are Down

Hey Google / Nest! The Nest App has been inaccessible for anyone for almost 2 hours now.See Downdetector: https://share.google/q810vD9OXgKC0zXc7 status.nest.com is lies. Fix your tech stack ftlog!

Omnipius by Community Member
  • 369 Views
  • 30 replies
  • 4 kudos

Error my account

the app asked me to log in but when I do via nest - I never get a reset notification email When I try login in via Google account, I get an error message and is asks me to try again.i have rebooted my modem, I have deleted the app and reinstalled it,...

Pelusa21 by Community Member
  • 54 Views
  • 1 replies
  • 0 kudos

Resolved! My app on the cell phone is off-line

I have a second generation learning thermostat in my house but recently my app on the cell phone was off-line and it’s been 10 days. I do not know how to get back to online. Appreciate also if you can give me a call centre phone number to get a live ...

Adsheikh by Community Member
  • 61 Views
  • 1 replies
  • 0 kudos

Daylight savings time

Nest 3rd generation thermostats did not adjust for Daylight Savings Time; i.e., heat turned on at 5:30 am instead of 6:30 am setting. ????? This is my first heating season with Nest.

wthomsjr by Community Member
  • 68 Views
  • 1 replies
  • 0 kudos

Can’t find old phone

Hi . I can’t sign my nest app . Because need 2step verification.that is old phone numbers.so I can’t receive text message . Is anyway that I can change my phone number ?my nest email address: #

Jojo512 by Community Member
  • 65 Views
  • 1 replies
  • 0 kudos

Google Assistant

Where is the Google Assistant located? I've looked in the Home App and Nest App. Also I don't think I will be speaking into the phone. Is there a way to text it?

Anonymous by Not applicable
  • 75 Views
  • 1 replies
  • 0 kudos

Cant remove duplicate home in Nest

Didn't see a category for my problem.When I first installed my Nest thermostat, I also downloaded/setup the Nest App. I accidentally made 2 "Home" accounts for my 1 home. I followed steps to remove extra Home but it isnt working. After selecting Home...

Nest controls

Dear AllI cant get on to my nest account.I used to be able to control my heating at home while away.Please help. Do i need to reset?

Colm1965 by Community Member
  • 110 Views
  • 3 replies
  • 0 kudos

NestApp offline

The Nest app is showing that it is offline but my Wi-Fi is fine. The wall Nest is working fine. What should I do

LaurieAnn by Community Member
  • 148 Views
  • 4 replies
  • 0 kudos