If you change your Wi-Fi password, network name or security settings, or
install a new router from a new Internet Service Provider, you'll need
to update the Wi-Fi settings for your camera or doorbell.RecommendedIf
you're comfortable changing your ro...
Here are some steps I recommend to resolve issues during the setup of
Nest Protect. Step 1: Things to check on your phone or tablet Turn on
Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your
phone or tablet does not try to use mobil...
Once you have successfully setup your device in the Nest app or Google
Home app (depending on the devices you have), you may want to add it to
the Nest app or Google Home app on someone else's phone or tablet. A
common misconception is that you do th...
Here are some steps I recommend to resolve issues during the setup of
Google Wifi, Nest Wifi or Nest Wifi Pro.Before trying these stepsMake
sure that you purchase your Wifi device(s) from the same country where
you'll be using them. Since wireless re...
Here are some steps I recommend to resolve issues during the setup of
Nest Thermostats.Before trying these stepsMake sure you're using the
correct app for setup. Need help checking which model you have? Use the
Google Home app to set up the following...
Hi @pbraud You're not talking to Google here, this community is
predominately monitored by volunteer users. Go to Contact Us - Google
Nest Help. Select a category / product family, and type in a brief
description of the issue, then click "Next". Clic...
Hi @SB2817 Remove the thermostat from your app:Remove a device from your
Google Account - Google Nest Help The new owner will need to factory
reset it in order to set it up with their account, assuming it's still a
supported model. As for your accoun...
Hi @Mmaesano The Google Home app doesn't display the MAC address for
newer Nest cameras and doorbells unfortunately. To find it, you'd need
to connect the camera to a different Wi-Fi network or hotspot that you
control so you can retrieve the MAC add...
Hi @CorrineL Google Home Premium (formerly Nest Aware) subscriptions
cover all cameras in the same home structure, so as long as you setup
your new doorbell in the same home as your old one you don't need to do
anything. The only exception would be i...
Hi @4472810 What happens during setup? Do you see any error messages in
the app? You may already have tried some of these steps but I'll link to
them in full: Troubleshoot setup: Google Nest or Home speaker or display
- Google Nest Community
