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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Replacement never arrives

Absolutely shocking replacement service. We reported a W5 Error around 3 weeks ago. We were supposed to be sent a replacement but it never arrived. I have been speaking with the Google team every other day nearly but keep getting told they’re investi...

Rsm1 by Community Member
  • 14 Views
  • 0 replies
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Nest e heatlink not closing zone valve

My new Nest e thermostat is connected to a heatlink replacing a Honeywell T40 on the ground floor. When the boiler is turned on, the zone valve is open. The heatlink seems to have no control over the zone valve and stays in the open position until th...

Google Nest thermostat

Probably the worst return / replacement process we have ever had to deal with. We purchased our Nest under a year ago and I have realized it has been glitching since day one. The thermostat shuts down on its own. We have now tried to return/ replace ...

Ian613 by Community Member
  • 58 Views
  • 1 replies
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Nest Thermostat E Orange Light

HelloOur heating had been working fine all winter and then a few days ago we changed to cooling. As soon as we switched to cooling we got an orange blinking light on the top of our nest thermostat and the AC won't turn just the fan runs constantly. W...

Tiawidows by Community Member
  • 20 Views
  • 0 replies
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Nest comparability

My old thermostat used a jumper from RH to RC. I read where the Nest doesn’t use Jumpers. I also have a G wire (green) that isn’t listed. I need some help. I also have a W/E where the white wire went in, but it isn’t listed on the Nest

Wisedep by Community Member
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  • 0 replies
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Heat link stopped working.

Heatlink stopped working after 5 years. Has power. Thermostat is fine just no lights on heatlink. Turned off power at fuse board for 5 mins and then on again but still same issue. Tried all the online suggestions but still the same. What are my optio...

thermostat not getting charged

I charged thermostat overnight because it displayed a message that its discharged. The yellow light kept blinking while charging , I put the system back on wall and then it gets started but shows a message - no message to Rh wire directed with this e...

Nest thermostat changes modes on its own

We have our thermostat set to heat. It is 28 degrees outside and might snow today. I woke up this morning with our thermostat on cool and the house 55 degrees. This has been happening every night for a week. I have the auto scheduling turned off, and...

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