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Nest Thermostats
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Forum Posts

How to update nest before power connector installation?

I recently purchased a Nest thermostat and Google Power Connector. I have watched the installation video and read the instructions. Each say that I need to update the Nest, in order for it to be compatible with the power connector. Adding the device ...

Giro by Community Member
  • 11 Views
  • 1 replies
  • 0 kudos

Thermostat connectivity

Hi Martin thanks for your reply, I thought it might be the link that was the issue but when the BOXT engineer came he said that the link is fine and fitted a new thermostat, although I don't believe that the link is in the best place, so I'm at a los...

Gareth-2 by Community Member
  • 10 Views
  • 0 replies
  • 0 kudos

Thermostat disconnecting

I've had my new boiler and nest thermostat 4 months, since then the thermostat continually disconnects itself, so no heating, I have had a replacement thermostat about 2 months ago, same issue I'm afraid, it works for about a week then for no reason ...

Gareth-2 by Community Member
  • 14 Views
  • 1 replies
  • 0 kudos

Password recovery verification vide not received

Hi thereI have been trying to reset my NEST password as I seem not to remember my old one (it used to be saved but seems to not anymore). Anyway, I can request a new password, receive an email, can set the new password, but do not receive the verific...

YP by Community Member
  • 6 Views
  • 0 replies
  • 0 kudos

Nest 3rd Gen Disconnects when more then 4 metres away

Hello,I have a Nest 3rd Generation thermostat and it normally sits in the hallway but it disconnected from the heat link which is upstairs in a cupboard in the bathroom. However, it would not connect so I went through all the reset options and the on...

jwekemp by Community Member
  • 11 Views
  • 1 replies
  • 0 kudos

Entry code & WIFI issue

We installed a Nest two weeks ago. It was connected to WI-FI and the app. Went to turn the heat on today and it won’t connect to WIFI. Restarted our router, restarted the Nest & deleted and reinstalled the app. Now when I try to add a device in the a...

greggps by Community Member
  • 26 Views
  • 0 replies
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Resolved! Cannot connect new thermostat to the app

I have installed a new Thermostat, and I cannot get the app and the hardware to connect or even see each other. I have it correctly wired, the Thermostat is displaying a message saying to connect via the app. The app does not see it, and I have been ...