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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 9627 Views
  • 0 replies
  • 6 kudos

Nest Thermostat 2FA

Hi, I am having trouble accessing my Nest account because of two-factor authentication. My previous phone number, linked to my account, has changed, and I can no longer receive verification codes to access my account. My new phone number is [insert n...

Nest stuck on home screen

Hi,We're in NC and just got power back after Hurricane Helene and my Nest thermostat is stuck on the home screen. Picture linked (the icon in the middle is a house - camera was damaged in the storm).It's a Gen 1 and I've tried rebooting it by holding...

cmielke by Community Member
  • 33 Views
  • 0 replies
  • 0 kudos

Google nest issues

Has anyone else’s Nest gone out the last 2 evenings? We’ve never had a problem with our nest until last night and it said No Power. We changed the battery, flipped the breakers, unhooked and rehooked the wires, and nothing worked. We’re in FL and it’...

Jc2592 by Community Member
  • 46 Views
  • 0 replies
  • 0 kudos

Best W5 error

I’ve had a W5 error code for a while. I’ve tried all the suggested steps to reset etc, non of which are working. I’m not getting an option to speak to customer services. Can anyone suggest what I can do.

Stewam by Community Member
  • 51 Views
  • 1 replies
  • 0 kudos

Thermostat will not link to heat link

I have tried all the various methods to connect the thermostat to the heat link, but nothing works. The green light on the thermostat flashes as its trying to connect, and the blue link on the heat link flashes blue but will not connect. Does this me...

Deborah3 by Community Member
  • 111 Views
  • 9 replies
  • 0 kudos

Nest Thermostat No WiFi and Hot Water Relay Sticking on

Hi, we have two nests which work independently. One for upstairs and one for downstairs. They are installed 4 inch's away from each other, upstairs works fine and never loses WiFi connection.both best were bought the same time October 2023We noticed ...

lowbug by Community Member
  • 195 Views
  • 10 replies
  • 0 kudos

Display not waking on approach

I have had my Nest Learning 4th Gen Thermostat for about a month. Today it stopped showing the display upon approach by itself. How can I restore it? I have removed it from the wall and replaced it as a first step without success.

Roark1 by Community Member
  • 104 Views
  • 4 replies
  • 0 kudos