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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 8490 Views
  • 0 replies
  • 6 kudos

Air conditioner not working during heatwave

My poor grandmother who is 89 years old was stuck in 97° today in her home during a 112° 掠 heatwave today! I tried to overide all the energy saving settings manually and with the app. It will pretend to go on for about 15 minutes then it say cool dow...

Nana70 by Community Member
  • 45 Views
  • 1 replies
  • 0 kudos

Swapping from Ecobee to Nest

Hi there! I am new here and get so fructrated by switching out from a 10-year old Ecobee Smart SI to a Nest thermostat E. However, hot air came out when I set it to "cool". Can you please help me setting it up with correct wiring? Link below shows th...

CivicSky by Community Member
  • 59 Views
  • 2 replies
  • 0 kudos

Nest Sunblock not working

Sunblock is not working. Thermostat states temperature in the room is 9° higher than it actually is when the sun shines through the window onto the thermostat, I have to manually adjust the temperature setting each day in order to stop the AC from ru...

Jular001 by Community Member
  • 43 Views
  • 1 replies
  • 0 kudos

Shocked by the poor customer service I have received

I am in shock at the customer service I received just now (or lack thereof) at the call center. How do I log a formal complaint for how rude the supervisor I spoke to was, who just hung up on me? I hope the call was recorded so someone at Google can ...

WPark76 by Community Member
  • 178 Views
  • 7 replies
  • 0 kudos

Nest thermostat - AC won't turn off

I've had a Nest thermostat for years that's worked properly until we replaced our HVAC a few days ago. Now the AC won't shut off, even though it says System Off on the dial and in the Nest app. I'm not getting any error message though. It only shuts ...

Nest Thermostat E UK

Thermostat E has a phone with a download arrow on the screen, so have downloaded the nest app and gone through set up with scanning QR code , bluetooth on , then it says looking for your thermostat on pixel 6a but then errors out sating something wen...

Bingley by Community Member
  • 96 Views
  • 1 replies
  • 1 kudos

Nest Thermostat E no power

2020 American Standard HVAC system.Old thermostat wired:Green wire to GWhite wire to WBlue wire to CYellow wire to YRed wire to R (R jumper to Rc)Nest:Yellow wire to Y1Red wire to RGreen wire to GWhite wire to WBlue wire to CConnections are long enou...

glwjr by Community Member
  • 126 Views
  • 2 replies
  • 0 kudos

Nest Thermostat

Can you cool your home without using ECO? My thermostat thinks I am away and goes into ECO and my home gets very warm.

TeacherN by Community Member
  • 82 Views
  • 1 replies
  • 0 kudos

Brand new Nest Thermostat E constantly rebooting

I bought a Nest Thermostat E some years ago, but never opened the box. Recently opened the box, charged the display via micro USB, installed base (5 wire: Y,G,R,W,C) but when I put the display on the base I get the same issue as @Underpar "The displa...

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lomaxiii by Community Member
  • 306 Views
  • 7 replies
  • 0 kudos