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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Nest Thermostat E Orange Light

HelloOur heating had been working fine all winter and then a few days ago we changed to cooling. As soon as we switched to cooling we got an orange blinking light on the top of our nest thermostat and the AC won't turn just the fan runs constantly. W...

Tiawidows by Community Member
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Model number alias

I bought a new home with Nest thermostats installed, and I am trying to figure out what generation my Nest Thermostat is. I saw a similar post with a different model number. When I look at Technical Info, I see model number "Display-4.8" but I cannot...

Cant conenct to thermostate

Hello, I am looking for some guidance. I hope you can come up with some ideas for me.I have a new thermostat, and with it powered, I only see this house logo—nothing else. I have gone through plenty of Google troubleshooting guides, but nothing gets ...

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Nest e thermostat sets its own temperature

I have a number of nest e thermostats installed in a home and they all keep adjusting the target temperature to 69. I have set the target temperature both manually and by the app to 66 and they all adjust back to 69 within 24 hrs.I’m guessing its an ...

Bojik by Community Member
  • 50 Views
  • 1 replies
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Nest Thermostat E initial set up connection issue

With my brand new sealed thermostat E;I plugged it in and noticed nothing happened on the screen, I used the community to find out I should remove it from the dock and plug a USB cable in directly for it to charge. It charged for an hour or so and th...

Is Charging via USB Neccessary? Nest E Error E195

I'm confused. We inherited a Google Nest E. It's been flawless for 10 months. Now we have Error E195: No Power to R Wire.It's always been set up black wire to R and white wire to W1. No other wires connected. Simple furnace only setup.While cycling t...

GregEff by Community Member
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  • 2 replies
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Resolved! cannot share thermostat access with a family member

This below copied from another post just does not work and I am unable to share control of the Nest products with my spouse. The below instructions have been followed and he appears as a family member in the google home app, but the nest thermostat d...

Leigh9192 by Community Member
  • 309 Views
  • 9 replies
  • 0 kudos

Heating and cooling issue

Hi all, I installed my thermostat and noticed coupe issues.. there’s an orange wire which means I have a heat pump but when I connect that wire, the AC won’t stop cooling even 10 degrees below the set temperature. So I removed and the issue seemed to...

Resolved! Nest thermostat E working but app is offline

Hi community. I haven’t found a solution to my issue which seems similar toothers. my thermostat is working fine but my nest app is offline intermittently. It has only been happening the last few days. Nothing has changed to the device, so I’m not su...

Resolved! Nest E thermostat and google home

I have just had this thermostat installed and it’s need set up by my installer on the nest app . Can I also add it to my google home app ? I’ve tried and when I get to the finding device it doesn’t find anything. I then choose thermostat and when it ...

Flo96 by Community Member
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  • 3 replies
  • 0 kudos