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Nest Thermostats
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Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 19489 Views
  • 0 replies
  • 6 kudos

Poor customer care

Poor customer service wasted 2 hours on phone about nest thermostat. Promised me 100 off on nest 4th generation. Transferred me to another associate the said the previous associate gave wrong information. Then proceed to tell me i was not on there ap...

Dead Battery

I have spent money to find out that the battery in my Nest Thermostat and there is no number so that I can speak with customer service. If anyone knows a working number please get it to me bc they will be replacing this Thermostat or battery.

Resolved! Warranty nest replacement

This is frustrating. There is no customer service to talk to.I've entered 2 tickets on Google support to get my failed nest thermostat replaced. This product is only 8 months old and was purchased through best buy, who is telling me I have to go thro...

Brentg by Community Member
  • 2166 Views
  • 11 replies
  • 0 kudos

Nest email address unknown

Have read a few posts, but answer not given. Forgot email for Nest account, need to remove thermostats from that acct before adding them to new Google Home acct, doesn’t work to only reset thermostat. So how to recover a lost email address for a nest...

rhyslop_9 by Community Member
  • 544 Views
  • 1 replies
  • 0 kudos

nest gen3 show up in Nest App but is broken on google home

Hey there, I just added the nest gen3 thermostat, and I used Nest App to pair with the device, all works fine. And I go to google home app, the device does show up, However, when I click into the device, the device page is blank with only a click box...

lisurex by Community Member
  • 791 Views
  • 1 replies
  • 0 kudos

Resolved! Accessing my thermostat

This support forum is useless! Where is the real support?! Meanwhile we are freezing because we can’t connect to our thermostat to heat our house!I’ve used Nest for years and no problems! Google gets involved and it’s a kludgy nightmare. Help!!!!

DuckThis by Community Member
  • 4839 Views
  • 16 replies
  • 3 kudos

Y Plan system

Hi I’m interested in a nest thermostats but I have a Y Plan system, does a nest thermostat work with this and does anyone have a diagram for this please