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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3217 Views
  • 0 replies
  • 5 kudos

Nest Hardware issues - Google ignoring

I have been in touch with Google for issues relating to my Nest device for over two months. The nest and heat link all worked last winter, but when I tried to turn the heating on this autumn the thermostat had disconnected from the heat link. I tried...

Anony123 by Community Member
  • 83 Views
  • 0 replies
  • 0 kudos

Verizon 5G and Nest thermostat

My Nest thermostat doesn’t stay connected with my Verizon 5G WIFI. Is there something I can do to maintain the connection?

Joyce518 by Community Member
  • 125 Views
  • 1 replies
  • 0 kudos

Nest thermostat not brining entry code

Hi Just recently got a new nest 3rd gen thermostat, it connects to my wifi fine, but showing 0mps ping. I have tried to change this on my hub using 192 login, still unable to get it sorted on wifi. I am using my mobile hot-spot which works fine need ...

Soaib by Community Member
  • 108 Views
  • 1 replies
  • 0 kudos

WiFi connection lost

Nest lost connection to router that has weak signal. Says it’s no connected to WiFi. Trying to setup again to connect to my stronger connection WiFi. When performing setup to use stronger connection iPhone says it cannot find nest thermostat device. ...

Nest app offline. No internet connection

I have a nest, learning thermostat, third generation, and since December, it has found my Wi-Fi until yesterday and then it went off-line, and I have restarted the Wi-Fi modem; restarted the thermostat; signed out and back into my Google account to n...

NLK by Community Member
  • 352 Views
  • 0 replies
  • 0 kudos

Nest thermostat won’t connect to wifi

Power recently went off at my house, and when it came back on, my nest thermostat will no longer connect to my Wi-Fi. It’s not even discoverable when looking for networks. Every other device in my house was able to reconnect except for the thermostat...

Csqb12 by Community Member
  • 487 Views
  • 3 replies
  • 0 kudos

Nest no longer connects to wifi

Installed Nest 3rd gen thermostat in 2018. Every 8 months or so get error for no power detected, however 24vac power is present at thermostat, learned that "restart" fixes that. Now in 2023, thermostat can no longer connect to wifi, all other devices...

Pete-B by Community Member
  • 1749 Views
  • 13 replies
  • 1 kudos