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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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After 3 years, Nest now heating in cooling mode

I've read others with this issue but have found no fix.My heat pump is 3 years old. I had my HVAC contractor install the Nest learning thermostat at the same time. It has worked flawlessly until about 1 month ago.I sleep in a cool house and when we h...

Will the Nest gen-3 run without a battery?

My Nest thermostat will not operate, stuck in a continuous "need to restart" loop that's alleged to be because of a dead battery.My system has a C wire, and I measured the voltage across it at 26V. I removed the battery pack from the thermostat. Ever...

OGoldman by Community Member
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  • 0 replies
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A/C running with heat on

every few days my A/C turns on while the heat is running. To stop this I have to Reset the thermostat. Neve had this problem with my old standard thermostat. Any Suggestions Thank you!!

lippy1 by Community Member
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Thermostat turning on hours prior to its schedule

Our thermostat has started switching on to its scheduled temperature four hours prior to its switch on time. It creates a temperature during the day that is too hot and has to be manually lowered. This started after we changed from plusnet to BT for ...

Nest thermostats keep going offline

This is kind of a FYI for those having this issue as a possible cause, and an ask from Google to address the issue...I have 3x Nest learning thermostats. My home broadband used to be copper to the home, but I have now moved to LTE (4G) for much bette...

efelmer by Community Member
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  • 1 replies
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Nest heat link no power

There is no power in my heatlink have read other posts tried to reset and tripped out and on suddenly stopped last night so unable to turn heating on please advise. Thermostat fine obs can’t connect as no power on heatlink

Louiseh by Community Member
  • 64 Views
  • 2 replies
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W5 Nest thermostat problem

HiI am at the end of my tether trying to get help regarding my Nest thermostat. I have made multiple calls to Nest , spent well over an hour trying to talk to people in various countries with no resolution. I have now been charged for a replacement I...

Nest won’t detect Rc wire

Suddenly our Nest thermostat stopped working. I keep getting an error that there’s no power in the Rc wire and the AC or fan won’t turn on. I mess around with it, straighten wire etc and still nothing. If we remove the Rc wire then the Nest will thro...

elmcgrane by Community Member
  • 63 Views
  • 1 replies
  • 0 kudos