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Thermostat wouldn't connect after wifi was fown for 1 day.

LuwamAfe
Community Member

3 weeks ago

My nest thermostat is not connecting to wifi after wifi was down for 1 day. All my devices have automatically reconnected but not successful with my thermostat.  Please help. It's too hot.

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1 REPLY 1

humbertogarcia
Community Specialist
Community Specialist

3 weeks ago - last edited 3 weeks ago

Hi LuwamAfe,

 

Thank you for posting in the community! I'll be glad to work with you toward a solution for your Nest thermostat device not connecting to your home's Wi-Fi.

If your Nest thermostat device gets hot, make sure to unplug it in order to avoid its damage or a hazardous electric situation. In order to provide the appropriate assistance, could you answer the following questions? 

  • Can you please confirm your thermostat model? Feel free to check the article: How to tell which Nest thermostat you have. 

  • What was the reason for the Wi-Fi being down for an entire day?

  • Is the thermostat recognized by your app?

  • Are you trying to connect to the 2.4 GHz or the 5 GHz network?

  • Do you see an error code or message on the thermostat? 

Please keep me posted in order to investigate further.

 

Regards,

Humberto

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