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No reset account option in thermostat

AndreasG
Community Member

I have lost my thermostat in the nest app. To reconnect I should now reset the account connection, but this option is not available in the reset menu of my thermostat! Software version is 5.9.5-2

How can I reconnect my thermostat? 

Thanks for your support

1 Recommended Answer

David_K
Diamond Product Expert
Diamond Product Expert

If you don't see the option to reset the account connection, you'll need to select all settings instead which factory resets the thermostat, so you can set it up again and connect it to the app.

View Recommended Answer in original post

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

If you don't see the option to reset the account connection, you'll need to select all settings instead which factory resets the thermostat, so you can set it up again and connect it to the app.